nursery milk claim

[playgroup1]

Has everybody noticed that the claiming process for nursery milk has completely changed?

Can now only claim for the milk you have bought and have receipts for.

You have to set up a new login as well.

[louby loo]

I haven't claimed direct for about 7 years.

 

Up until the end of November we were using Cool Milk, but have now gone back to doing it ourselves, and haven't actually tried claiming it yet- but I have registered on the site.

[lsp]

We have always claimed direct. Our Treasurer does it and she did have to re-register, in Sept I think. We claim refund for milk actually purchased which we have receipts for. I provide details of how many children should attend each day, when and how many pints / litres of milk I bought and attach copies of receipts. I do forward to her and she claims once a month. We use to claim once a term.

[hopeytg]

we use Coolmilk but that is complicated in itself - for the amount we use I really do wonder if it would be easier to just add it to the weekly shop.

[Rea]

We use cook milk, but had to re-register aswell. Now it seems I get emails from Cool Milk and the new name one....it used to drive me bonkers but now I accept it as another piece of EY bumph.

[kristina]

We have always used cool milk, however the process is so long winded now (felt like I was confirming in about 70 billion places!) that I know put ours through the weekly shop.

[Guest]

Used Coolmilk for several years always found it easy to follow we had to re-reg with nursery milk but if you update your account reg ever Friday it's easy only takes a couple of minutes

[BroadOaks]

Yep, same here regarding CoolMilk.. we cancelled with them, due to also having to claim directly for the amounts required, in addition to CoolMilk. It is now much quicker and easier to claim direct and we receive less emails.

[Upsy Daisy]

Does everyone know that you can include children who are off sick in your attendance figures if you were expecting them and had ordered milk for them?

 

[Mouseketeer]

do you claim the exact amount of milk for your number of children ? I put in the same number every day/every week, which is way less than we should have and that's always to much.

[playgroup1]

It now seems that you have to claim only for what you have bought and can provide receipts for at the cheapest place, i.e. Lidl. rather than a set cost of a third of a pint per day for every child who attended that month. The old way used to bring us extra money that we used towards the whole snack. The new way brings in a lot less as many of our children dont actually choose to drink milk so we buy a lot less.

[lsp]

That's exactly what we have found playgroup1. Probably why it's been changed. Although we put numbers of children attending it's literally only the amount spent that is repaid. I wonder if this is the reason people are having problems with cool milk - the figures don't match up??? TBH I haven't used cool milk so not really sure how their system works.

[Guest]

Quote from Cool Milk confirmation email regarding children off sick

 

"Please note that you do not need to make deductions for children that were expected to attend but were absent for a period of 5 days or less e.g. if you ordered milk for 40 children, but 3 children were off sick for a few days, you can still enter 40 on the website"

 

so assume the same applies if you buy your own milk and you can claim for short term absence.

[BroadOaks]

We used Cool Milk for over 4 years and they where good. The milk was not the best if not used on the day or two it arrived.. (short life) but other than that it was great. The only reason we have now stopped using them is because of the amount of time it takes to confirm both with Cool Milk and then the NMRU. it just made sense to deal directly with the NMRU. We get the money paid back into our bank account that we had spent in the month.. so it is fairly simple if you buy the same amount each week.

 

It is very likely Cool Milk would put a larger claim in to the NMRU, on our behalf and rightly make profit from this. How much of a difference, is anybody's guess but it seems like a good business if you can also get discount from local diary suppliers due to bulk buying.

 

I think Cool Milk and other companies will have lost a lot of customers due to the changes to the NMRU process and this is a shame because it once was such a simple service.

[Verona]

I am having problems with the new company. I have always claimed myself, directly, monthly no problems at all. I ordered the same amount of milk daily regardless of how many children we had and occasionally there was an extra pint or two. Then when I was claiming in September last year, it was a new company and I had to re register, which I duly did. It was a lot more work than with the previous company but I claimed for September - only to be rejected. I have a milkman deliver to us and, I know its more expensive than buying at a supermarket, but it has always been accepted and paid - 81p per pint. The new company said "It's not value for money" and are refusing to pay it even though I have receipts etc. I am now talking to more senior staff to get my milk money back that I have paid the milk man and for them to accept that I pay 81p per pint. It's definitely not convenient for me to collect from a supermarket daily and there isn't a big enough fridge to store all the milk in at the shared hall we have.

 

I'll let you know the outcome when it is sorted out. It's now coming up to 5 months I need to claim back!!!

[BroadOaks]

I am having problems with the new company. I have always claimed myself, directly, monthly no problems at all. I ordered the same amount of milk daily regardless of how many children we had and occasionally there was an extra pint or two. Then when I was claiming in September last year, it was a new company and I had to re register, which I duly did. It was a lot more work than with the previous company but I claimed for September - only to be rejected. I have a milkman deliver to us and, I know its more expensive than buying at a supermarket, but it has always been accepted and paid - 81p per pint. The new company said "It's not value for money" and are refusing to pay it even though I have receipts etc. I am now talking to more senior staff to get my milk money back that I have paid the milk man and for them to accept that I pay 81p per pint. It's definitely not convenient for me to collect from a supermarket daily and there isn't a big enough fridge to store all the milk in at the shared hall we have.

 

I'll let you know the outcome when it is sorted out. It's now coming up to 5 months I need to claim back!!!

 

Have you tried claiming directly from NMRU? https://www.nurserymilk.co.uk/

[lynned55]

When you say new company do you mean NMRU? As you say you are claiming directly from them, I am assuming its them you mean. I do find they are a real pain now with the way they are asking us to claim. I buy our milk and often I buy just one 4 pint container on a Friday. Having to enter each receipt individually is taking ages. To make things easier I'm now trying to enter them week by week, there is no way I could do it over a monthly period.

[louby loo]

I am having problems with the new company. I have always claimed myself, directly, monthly no problems at all. I

 

I'll let you know the outcome when it is sorted out. It's now coming up to 5 months I need to claim back!!!

 

What company are you using? Is this problem with the NMRU direct? I'm about to sort my first milk claim with them!

 

So far I've brought the milk myself on the way in each session, but I did want to use a milkman to deliver (I just wanted to let the dust settle on our coolmilk departure before re-using the milkman as he was fantastic :1b ) But I may have to have a rethink if we end up with your problem.

[BroadOaks]

When you say new company do you mean NMRU? As you say you are claiming directly from them, I am assuming its them you mean. I do find they are a real pain now with the way they are asking us to claim. I buy our milk and often I buy just one 4 pint container on a Friday. Having to enter each receipt individually is taking ages. To make things easier I'm now trying to enter them week by week, there is no way I could do it over a monthly period.

 

if you purchase the same amount of milk per week on the same days.. it is not too bad to edit your claim weekly and then once the month is done.. simply submit it. I am still getting used to it but I find it easier when the same amount of milk is purchased (same costs) every week. ie Delivered from Asda. Keep receipts just in case.

[Panders]

 

What company are you using? Is this problem with the NMRU direct? I'm about to sort my first milk claim with them!

 

So far I've brought the milk myself on the way in each session, but I did want to use a milkman to deliver (I just wanted to let the dust settle on our coolmilk departure before re-using the milkman as he was fantastic :1b ) But I may have to have a rethink if we end up with your problem.

If it is possible to check first the price NMRU will pay, as the whole point of this, I think, is to save the system money - then it is quite straight forward, however, if you claim for too much per pint then they will likely reject it and tell you to re-calculate! I think they are fully aware that some nurseries used to buy in supermarket cheaper milk, but claimed it had been delivered and therefore made money out of the system. They want you to source your milk at the most economic price therefore, and getting it delivered obviously hikes up the price. I buy Cravendale milk from the supermarket once a week, it has a longer shelf life so is ideal.

[lynned55]

The amount we buy varies from week to week. For example this week we've had s many off sick we've used hardly any!

Buying it on a daily basis (because I cannot carry anymore than 2 x 4pints) and then having to enter that by individual receipts is such a pain!

[sunnyday]

The amount we buy varies from week to week. For example this week we've had s many off sick we've used hardly any!

Buying it on a daily basis (because I cannot carry anymore than 2 x 4pints) and then having to enter that by individual receipts is such a pain!

But......as Upsy Daisy said upthread you can claim for those children that are off sick.........

[MegaMum]

I recently claimed under the old system... 1/3 pint per child and they paid.

[Verona]

A few days ago I mentioned having problems claiming milk money back. It's still not resolved. I am trying to claim back from NMRU. I have sent receipts to prove I pay 81p per pint from the milkman but they rejected the online claim it was saying it is not value for money. I have contacted them again and they want receipts again which I originally emailed to them. I'm now waiting to hear from them again.

 

V

[Mouseketeer]

Maybe they'd like you to pop to Lidls every morning ;-p

 

We do the coolmilk (umpteen emails a week) thing, milk from the milkman but no idea what it costs per pint

[Verona]

As they rejected the claim I asked how much their limit is per pint and the person I spoke to said she didn't know!!!

[Fredbear]

We have also had a claim rejected. This is on my (battle) oops I meant to do list this week. The reason they gave was that it was outside of the time limit, even though we only received information about re-registering in January 2017.

Why is everything so incredibly difficult these days. I say bring back the old systems they were much more user friendly.

[louby loo]

Judging buy the invoice we got from cool milk when we left them I dread to think how much they charge for a pint!

 

I have to say I had problems with the NMRU this week, but I emailed them and despite an auto email back saying my query could take up to 5 days - my issue was sorted within minutes.

To be honest I've not been back on the site yet to check the problem is fully sorted though.

[Fredbear]

Hi just on a positive note and to give you a update.

Had a rather lovely conversation with the NMRU and it seems like we can receive a reimbursement after all.

Onwards and upwards.