diesel10 Posted May 29, 2018 Share Posted May 29, 2018 Hi Has anyone accessed the new platform yet for Educare. I didn't notice any emails telling me that anything was changing and have now lost all my history. Has this happen to anyone else? Link to comment Share on other sites More sharing options...
Mouseketeer Posted May 29, 2018 Share Posted May 29, 2018 Hi, I had a few emails telling me it was changing and to complete any started programs or download certificates. Link to comment Share on other sites More sharing options...
FSFRebecca Posted May 29, 2018 Share Posted May 29, 2018 Yes, Mouseketeer, we had the same. Sorry diesel10 🙁 1 Link to comment Share on other sites More sharing options...
diesel10 Posted May 30, 2018 Author Share Posted May 30, 2018 Thank you, I was interested to know if it was just me that had missed it. It looks like it was! Never mind it looks like not too has been lost. Link to comment Share on other sites More sharing options...
fairygarden Posted May 30, 2018 Share Posted May 30, 2018 We didn't receive any indication that old stuff would be lost either. We had 2 people complete courses the day before who had not yet uploaded certificates. Not particularly well managed. Link to comment Share on other sites More sharing options...
C1403 Posted June 15, 2018 Share Posted June 15, 2018 We still haven't had the email from them with our new log in details....they won't send it to me as my email address isn't registered. The manager is adamant she hasn't had it. So frustrating as I only set all staff up during Easter hols. Link to comment Share on other sites More sharing options...
Mouseketeer Posted June 16, 2018 Share Posted June 16, 2018 16 hours ago, C1403 said: We still haven't had the email from them with our new log in details....they won't send it to me as my email address isn't registered. The manager is adamant she hasn't had it. So frustrating as I only set all staff up during Easter hols. It’s a right pain when technology goes wrong and no one will speak to you...I bet they’d happily take the membership fee from you though if you wanted to do it via phone, how did you access it to set up staff last time? I don’t think I’ve had any new log in details? I had a reminder yesterday that I hadn’t added staff, the link only took me to generic page but I didn’t try doing it ....it took me 26yrs to figure out how to do it last time so they have a bit of a wait yet 1 Link to comment Share on other sites More sharing options...
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