educare

[diesel10]

Hi

Has anyone accessed the new platform yet for Educare.  I didn't notice any emails telling me that anything was changing and have now lost all my history.  Has this happen to anyone else?

[Mouseketeer]

Hi, I had a few emails telling me it was changing and to complete any started programs or download certificates.

[FSFRebecca]

Yes, Mouseketeer, we had the same. Sorry diesel10 🙁

[diesel10]

Thank you, I was interested to know if it was just me that had missed it.  It looks like it was! Never mind it looks like not too has been lost. 

 

 

[fairygarden]

We didn't receive any indication that old stuff would be lost either.  We had 2 people complete courses the day before who had not yet uploaded certificates.  Not particularly well managed. 

 

 

[C1403]

We still haven't had the email from them with our new log in details....they won't send it to me as my email address isn't registered. The manager is adamant she hasn't had it. So frustrating as I only set all staff up during Easter hols.

[Mouseketeer]

16 hours ago, C1403 said:

We still haven't had the email from them with our new log in details....they won't send it to me as my email address isn't registered. The manager is adamant she hasn't had it. So frustrating as I only set all staff up during Easter hols.

It’s a right pain when technology goes wrong and no one will speak to you...I bet they’d happily take the membership fee from you though if you wanted to do it via phone, how did you access it to set up staff last time? I don’t think I’ve had any new log in details? I had a reminder yesterday that I hadn’t added staff, the link only took me to generic page but I didn’t try doing it  ....it took me 26yrs to figure out how to do it last time so they have a bit of a wait yet