finleysmaid Posted April 14, 2016 Posted April 14, 2016 well Hubby says at least you'll be prepared for next time...unusual for him to be glass half full :rolleyes: Quote
Guest Posted April 14, 2016 Posted April 14, 2016 How very frustrating - would send a huge chocolate cake if that would help a little. Quote
GFCCCC Posted April 15, 2016 Author Posted April 15, 2016 Chocolate Cake would be nice thanks! The issue was that a change had not been registered with Ofsted (according to them) even though we have an email acknowledging notification. So the inspector had some wrong information in her paperwork. Seems so simple to put things like that right but ofsted are so process driven. On the plus side, at least we have prior knowledge that we will be inspected very soon!! 5 Quote
thumperrabbit Posted April 15, 2016 Posted April 15, 2016 It's still very worrying when Ofsted have so much out of date information on settings even though they have been told - what would have happened had you not kept a copy of your email??! 6 Quote
lynned55 Posted April 17, 2016 Posted April 17, 2016 It's still very worrying when Ofsted have so much out of date information on settings even though they have been told - what would have happened had you not kept a copy of your email??! she would have had an automatic RI 2 Quote
GFCCCC Posted April 18, 2016 Author Posted April 18, 2016 Correct - the inspector told me if Ofsted claim not to have received information and the setting cannot prove they have, the setting would get an RI (at best!) That is why I always send everything by email and keep copies of all emails to ofsted - Also, I always ask for acknowledgement and if I haven't had it in three days, I email them again. 4 Quote
thumperrabbit Posted April 18, 2016 Posted April 18, 2016 Correct - the inspector told me if Ofsted claim not to have received information and the setting cannot prove they have, the setting would get an RI (at best!) That is why I always send everything by email and keep copies of all emails to ofsted - Also, I always ask for acknowledgement and if I haven't had it in three days, I email them again. That's good advice, thank you for that. Do you just email the helpline? Quote
bakerboo69 Posted April 19, 2016 Posted April 19, 2016 I always recommend any calls to Ofsted take note of name of person, date and time then send a summary email containing all the details of conversation and keep all the emails in a file. The updating information or logging calls appears to have major issues at the Ofsted end at the moment Quote
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