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Tutorials Contents Page for Relatives


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These tutorials are for people who have been set up as relatives on Tapestry accounts. Hopefully they will answer some of the questions you have about Tapestry and help you to get used to the system.

If you do need any further assistance please contact your child's setting (nursery/school/childminder). Tapestry customer services do not have access to relative accounts so any account issues will need to be dealt with through a manager for the Tapestry account where you have been set up.


You can find an introductory video playlist on our YouTube channel here.

        Browser

  1. Introductory walk through of the browser version
  2. Setting up your account
  3. How to change your email address/password
  4. How to use Multi-Factor Authentication
  5. How to set notification preferences
  6. Why photos aren't showing up
  7. Adding an observation
  8. How to reply to an observation with an observation
  9. Deleting an observation or comment
  10. Viewing and commenting on a report
  11. How to download learning journals and media
  12. How to export your child's journal
  13. How to purchase a printed book of your child's journal
  14. How to use Messaging on Tapestry
  15. Receiving and viewing invoices through Tapestry
  16. Using the Child Login
  17. Viewing memos
  18. Accessing documents
  19. Using the Care Diary
  20. Sending and receiving comments within the Care Diary
  21. Activities
  22. Accessing your child's About Me
  23. How to use the Cherry Garden Orchard
  24. Login troubleshooting

    iOS App
  25. iOS App Walkthrough
  26. How to use Multi-Factor Authentication on the iOS app
  27. How to use Messaging on the iOS app
  28. How to view Care Diary entries on the iOS app
  29. How to use Comments in the Care Diary on the iOS app
  30. How to view invoices on the iOS app
  31. How to enable push notifications on the new iOS app
  32. How to enable the offline mode on the new iOS app
  33. How to change your email, password and PIN on the new iOS app
  34. How to switch school/nursery/childminder on the iOS app

    Android app
  35. Android App Parent Walkthrough
  36. How to use Multi-Factor Authentication on the Android app
  37. How to use Messaging on the Android app
  38. How to use the Care Diary on the Android app
  39. How to view invoices on the Android app
  40. How to enable push notifications on the Android app
  41. How to enable the offline mode on the Android app
  42. How to change your email, password and PIN on the Android app
  43. How to switch school/nursery/childminder on the new Android app
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