enuffsenuf Posted August 19, 2020 Share Posted August 19, 2020 We have a free website run through BT for community groups etc which we have had for years and use regularly...today I get an email telling me they are going to archive it because we arent using it and there is no telephone number, the email return is a "no reply" addie so it just pings back and the "help tickets online system" isnt working presumably because its crashed with others in the same position.....has anyone on here got one of these btck.co.uk websites and had the same thing today? Im at my wits end. Quote Link to comment Share on other sites More sharing options...
sunnyday Posted August 19, 2020 Share Posted August 19, 2020 Oh no! What a complete pain. Try any old BT number and see if they can put you through to the right dept. Think that might be worth a try 1 Quote Link to comment Share on other sites More sharing options...
enuffsenuf Posted August 19, 2020 Author Share Posted August 19, 2020 Thankfully now resolved they sent the message and prompted the action in error and have rectified it. I managed to contact them via good old facebook messenger! Yeah one issue down. Thanks for the idea Sunnyday 1 Quote Link to comment Share on other sites More sharing options...
Cait Posted August 20, 2020 Share Posted August 20, 2020 (edited) For a communications company, their communications system is woefully inadequate. An hour spent searching the website to find a phone number to actually speak to someone, isn’t unheard of! oh and don’t get me started that they think the number zero is an ‘oh’! They’re ideally placed to educate the nation that it’s a number, not a letter, but instead perpetuate this nonsense. I’m glad I’m not just learning the language! Edited August 20, 2020 by Cait 1 Quote Link to comment Share on other sites More sharing options...
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