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complaints procedure needs updating


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after reading posts about complaints procedures and people having parents who contact Ofsted, I am looking at our preschool procedure.....I need a good incident report form, we have one but its not really fit for purpose as it covers accidents but not things like injuries caused by bites etc, and also I am aware that we need a good paper trail for evidence and so I am looking for a good way of recording complaints and the conversations with parents, to show how we have responded and evaluated the situations, can anyone point in the right direction, many thanks.


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Psla have a book for complaints etc with template in

psla? will have to go investigate that, I found the providers complaint record on here in the resources download bit, its a start as the one we had still mentioned the old standards ( before EYFS I gather) so at least I have an updated version of that x

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