Guest Posted March 27, 2009 Share Posted March 27, 2009 Dont know if anyone remembers but a few weeks ago I asked if anyone had an abuse against a staff member policy - well the abuse has now taken place we had the mum in yesterday shouting and swearing in front of the children and then she followed a staff member down to our primary school and stood behind making loud complaints and swearing - needless to say all staff members are feeling quite intimidated at the moment and we made the decision to call the police! The mum has yesterday written a letter, which i have now logged as a complaint and I have re-written a new complaints procedure to incorporate the EYFS (another thing I asked about ages ago) which I have added on here. Now the thing I am interested in is the new procedure has a thing called EYFD key themes and commitments. Should all of our policies have these? and if so does anyone have them available to post to save my self some work? Cheeky I know but you guys usually like to share Thanks very much Deb Complaints_procedure.doc Link to comment Share on other sites More sharing options...
Cait Posted March 27, 2009 Share Posted March 27, 2009 (edited) Hmm, I think your Ofsted number is wrong it's more memorable than that but I can't remember it LOL!!!! I'll have a check for you BRB yup 08456 404040 The Preschool Learning Alliance policies come with the EYFS ECM type grid similar to the one you have here Edited March 27, 2009 by Cait Link to comment Share on other sites More sharing options...
Guest Posted March 27, 2009 Share Posted March 27, 2009 Hmm, I think your Ofsted number is wrong it's more memorable than that but I can't remember it LOL!!!! I'll have a check for you BRB I went on the web and pulled that off I copied and pasted it Link to comment Share on other sites More sharing options...
Cait Posted March 27, 2009 Share Posted March 27, 2009 (edited) That's a puzzle - that was the number on the poster they sent with our new registration form last month. It was changed a couple of years ago and we were told off in an inspection for displaying a poster with that old number - he didn't slate us for it cos I rushed to the printer and made a label and stuck it over the top straight away! ah yes 1772 is the complaint line - just been and looked too - so why did he want the 4040 one on the poster which is about complaints and compliments - idiot man! Edited March 27, 2009 by Cait Link to comment Share on other sites More sharing options...
Guest Posted March 27, 2009 Share Posted March 27, 2009 That's a puzzle - that was the number on the poster they sent with our new registration form last month. It was changed a couple of years ago and we were told off in an inspection for displaying a poster with that old number - he didn't slate us for it cos I rushed to the printer and made a label and stuck it over the top straight away! ah yes 1772 is the complaint line - just been and looked too - so why did he want the 4040 one on the poster which is about complaints and compliments - idiot man! Lol Cait Ofsted always tend to give you all different stories for all different things! One inspector loved our snack time thought it was brill the next one came along and said she didnt like it - there is no set standard for anything it is all opinion Link to comment Share on other sites More sharing options...
Guest Posted March 27, 2009 Share Posted March 27, 2009 Hmm, I think your Ofsted number is wrong it's more memorable than that but I can't remember it LOL!!!! I'll have a check for you BRB yup 08456 404040 The Preschool Learning Alliance policies come with the EYFS ECM type grid similar to the one you have here Yes do i have to pay for them? or can someone give me them? We have NO money at all this term! Link to comment Share on other sites More sharing options...
Cait Posted March 27, 2009 Share Posted March 27, 2009 Yes you have to pay for them then you get a book and can download them to personalise them Link to comment Share on other sites More sharing options...
Guest Posted March 27, 2009 Share Posted March 27, 2009 Yes you have to pay for them then you get a book and can download them to personalise them Thanks Cait Link to comment Share on other sites More sharing options...
Guest Posted March 27, 2009 Share Posted March 27, 2009 Flipping heck we got slated for not having the 404040 number in our complaints policy so I made sure it was updated. Now I read this thread and see they have changed it again. Why oh why can't they let us know this stuff or are they trying to trip us all up. Thanks for posting this so I found out. Link to comment Share on other sites More sharing options...
Cait Posted March 27, 2009 Share Posted March 27, 2009 Flipping heck we got slated for not having the 404040 number in our complaints policy so I made sure it was updated. Now I read this thread and see they have changed it again. Why oh why can't they let us know this stuff or are they trying to trip us all up. Thanks for posting this so I found out. Holly - the 4040 number is the general ofsted number for everything, the other one is just for complaints and stuff - a direct line. The 40 40 people would put you through to there anyway Link to comment Share on other sites More sharing options...
Guest Posted March 27, 2009 Share Posted March 27, 2009 So would you keep the 4040 number in the complaints section for parents? My second thought is to stick with that one in case they change the other again! Link to comment Share on other sites More sharing options...
Cait Posted March 27, 2009 Share Posted March 27, 2009 So would you keep the 4040 number in the complaints section for parents? My second thought is to stick with that one in case they change the other again! I'm keeping it, yes. It's the switchboard number so they'll get put through to everywhere. It's on my poster by the door too Link to comment Share on other sites More sharing options...
Guest Posted March 27, 2009 Share Posted March 27, 2009 Thanks - I will follow your plan then! It saves me another job at least, and hey if they don't inform us how are we supposed to know (unless they want to pay for the annual subscription to this forum!) Link to comment Share on other sites More sharing options...
lynned55 Posted March 30, 2009 Share Posted March 30, 2009 Well I was slated a year ago for not changing the number in my complaints!! I had the 4040 number. Link to comment Share on other sites More sharing options...
sunnyday Posted March 30, 2009 Share Posted March 30, 2009 Well I was slated a year ago for not changing the number in my complaints!! I had the 4040 number. Me too - Mrs O spotted that within 2 seconds of walking into setting - got my inspection off to a great start - not! Sunnyday Link to comment Share on other sites More sharing options...
Guest Posted March 31, 2009 Share Posted March 31, 2009 Thanks for that advice. I will redo it all over the holidays then. Better safe than sorry I guess and another job for the to do pile! Link to comment Share on other sites More sharing options...
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