womble Posted September 10, 2017 Share Posted September 10, 2017 Hello, At the end of last term a parent requested that I transfer her son's tapestry account to his new setting, a primary school. I set the process in motion and received the key which I emailed to the new reception teacher. She said she would claim it once she had sorted her current cohort out. I have just noticed that it now says 'cancelled on the transfer on this child's transfer. The other transfer I did was to a local school. This is still waiting to be claimed. Is there a time limit? Does the new setting have a limited time period? I am confused as to why it was cancelled on one and not the other. I did start the other transfer later. Thanks Quote Link to comment Share on other sites More sharing options...
Lauren Posted September 11, 2017 Share Posted September 11, 2017 Hi there, There isn't a time limit on them, so if one is showing up as cancelled, it suggests that at some point a manager on one end cancelled it. If you email customer.service@eyfs.info with the key then we can work out exactly what happened, but if you know the school does still want that child's profile you can just start a new transfer .If you you get stuck anywhere along the way just get in touch with us - we'll be happy to help! Quote Link to comment Share on other sites More sharing options...
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