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Provider Complaints Record


Guest Wolfie

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Posted

I'm updating our Centre's Complaints Policy and Procedure - does anyone know if Ofsted have issued an updated record form instead of the one that asks you to categorise the complaint under one or more of the National Standards?

 

And if there IS one, how do I get it? :o

Posted

Not thought of that one. I haven't come across anything, but headings could just be changed to those in the EYFS framework I guess.

Posted

Yes, it would be easy for us to do... but you think they'd have done it wouldn't you, seeing as it's an official form??

Posted
Yes, it would be easy for us to do... but you think they'd have done it wouldn't you, seeing as it's an official form??

Wolfie: I know this has been discussed fairly recently - and someone may have posted it or a link to it. Have you tried a search?

Posted

PLA publication of summary complaints record will now also be out of date and that hasn't been updated

Posted

Ooooh, thanks mikee...will you let us know their response, please? :o

Posted

Have just checked to see if it opens and have noticed that it has gone all over the place - might give you an idea of what it is supposed to look like though!

Guest peekleeds
Posted

hi I was looking at the provider complaints form when I was recently reviewing my childminding policies but couldn't find an updated version on ofsted website. Mind you as I am on 3 registers knowing them I will need three different forms!

Posted
Have just checked to see if it opens and have noticed that it has gone all over the place - might give you an idea of what it is supposed to look like though!

 

Mia.. lots of us don't have Office 2007, (.docx files) so cannot open the file.. perhaps you could save it as an earlier version and post again, then it may work..

 

(Think Microsoft did it deliberately so everyone had to buy again, when older versions do all the jobs many of us want! )

 

Many thanks

 

Inge

Posted

Thanks korkycat thats brilliant.just what i was looking for

Posted

Peekleeds

Just to be aware that there are differences in the complaints policy for the different registers.I ve posted it on another thread here .Not sure if you ll have seen it.

 

Think I ve added it below fingers xxxxd!!!!

 

change to complaints procedure

Posted

Thanks for that korkycat! Janice, your link doesn't seem to work?

Posted
Ooooh, thanks mikee...will you let us know their response, please? :o
Posted

Had a reply from Ofsted and they are totally useless- all they did was sent a link to their list of publications!

Posted
Had a reply from Ofsted and they are totally useless- all they did was sent a link to their list of publications!

 

OH......great! :o

Posted

Mia__s_complaints_record.doc

Have tried to save form in a different format but because I had used small squares that could be ticked to indicate which 'standard' the complaint is linked to, and they have disappeared, it still looks higgedly, piggedly! At least the thought was there though!

Posted

It looks great Mia - really clear and the way you've used the boxes it is easy to fill in and know where to put what!

 

Maz

Posted

Mia__s_Record_of_disclosure.doc

Thank you for your kind words HappyMaz! I have also adapted a record of disclosure form that might be of some help to someone. Have saved it in a different format to the original to post on here, so does not look quite right!

Posted

Thanks for this Mia: I've saved it away and will share with the staff, if I may. The only change I had to make was insert a couple of lines to insert a new page - otherwise it was fine. I made the body map a bit bigger to take advantage of some extra space which I guess was caused by my different page set up.

 

I just hope I never have to use it!

 

Thanks again for sharing!

 

Maz

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