Verona Posted April 3, 2007 Share Posted April 3, 2007 Hi I have been trying to contact WFRU for the last half hour but the helpline number that is printed on the bottom of the claim form (0207 887 1212) is incorrect. I found the website and a different phone number but the girl said she didn't have the direct number to payments section. I know in the past I have spoken to the payment office - perhaps it's all changed though I'm only phoning them to let them know that they have paid £274.......by BACS into Pre-school account and I haven't even put a claim in yet. Perhaps I won't tell them Yes I will .........but only if I can contact them - does anyone have the number please? Sue J Quote Link to comment Share on other sites More sharing options...
belle06 Posted April 3, 2007 Share Posted April 3, 2007 Hi I recently had the same problem at getting through to them I was given a 0800 number have it at work will try and post tommorrow if no one else has it for you Quote Link to comment Share on other sites More sharing options...
Verona Posted April 3, 2007 Author Share Posted April 3, 2007 Thanks - will phone tomorrow as soon as I get a number. Thankyou Sue J Quote Link to comment Share on other sites More sharing options...
Guest Posted April 3, 2007 Share Posted April 3, 2007 08707 203063 thats the number I have as a helpline number on my latest form. Hope it helps Steph Quote Link to comment Share on other sites More sharing options...
Guest Posted April 3, 2007 Share Posted April 3, 2007 The telephone number and the address have both changed Sue. This is what I have: HDRU PO Box 504 Leicester LE94 0AE 08707203055 Linda Quote Link to comment Share on other sites More sharing options...
Verona Posted April 3, 2007 Author Share Posted April 3, 2007 Thanks Steph and Linda - one of them is bound to work. When did they change the address? I sent the last one to PO Box 31044, London, SW1V 2FD. I'll try those numbers in the morning. Thanks again Sue J Quote Link to comment Share on other sites More sharing options...
Guest Posted April 3, 2007 Share Posted April 3, 2007 I think it changed some time over Christmasish. My claim for upto September didn't go in until the middle of December-I just never seemed to get time to do it. I didn't get the cheque for ages and rang up to be told that they had run out of cheques!!! I suppose it was due to the changeover. Anyway they told me then that it had changed to Leicester-that was in February. Linda Quote Link to comment Share on other sites More sharing options...
Guest Posted April 5, 2007 Share Posted April 5, 2007 I had a similar experience, Linda. I did send mine in on time in December but it took 3 phone calls before I got it sorted. Even then they didn't say anything about theb change - I just found out when it eventually came! Quote Link to comment Share on other sites More sharing options...
Inge Posted April 5, 2007 Share Posted April 5, 2007 Linda, I like that explanation...no cheques... I did wonder why our payment took so long ................ they us pay by BACs and it was still late being made Inge Quote Link to comment Share on other sites More sharing options...
Guest Posted April 5, 2007 Share Posted April 5, 2007 Inge that was my thought as well. I think I will use that one next time I need to pay my rent or a bill!!! Linda Quote Link to comment Share on other sites More sharing options...
Guest Posted April 20, 2007 Share Posted April 20, 2007 Im having trouble with them too it took them ages to pay my November Claim and now I still haven't received my Easter Claim I sent it about 5 weeks ago! Quote Link to comment Share on other sites More sharing options...
Guest Posted April 20, 2007 Share Posted April 20, 2007 I can only assume it is because of the changeover. Give them a ring-it should hurry them along. Linda Quote Link to comment Share on other sites More sharing options...
Beau Posted April 21, 2007 Share Posted April 21, 2007 So pleased this has come up as my treasurer has been asking me about it as we haven't had our last claim, made before Christmas, paid yet and I had given her the number which of course didn't work. I can now pass on the correct information and perhaps we'll get our money. Quote Link to comment Share on other sites More sharing options...
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