Jump to content
About Us



Recommended Posts


Could anyone tell me how long it is that a parent receives notification of an observation? We are currently using this method as a daily write up with photos to tell parents about the child’s day. Some seem to get it straight away and others say they don’t get it till 5.00am the next day... the observations are not scheduled to go out at a specific time... I individually add each one around 4.30 the day the write up is done.

Edited by Chelledam
Link to comment
Share on other sites

Hi Chelledam!

Mouseketeer is right that it's likely down to the notification settings your parents have set. 'Immediate' notifications go out as soon as you create the obs and would be the best option for your parents the moment. 'Daily' notifications usually go out late at night or early the next morning to take advantage of our servers being quieter.

It's not possible for you to see what notification settings each parent has set, you can only view and change the default notification settings for parents, and reset parents to those defaults. After you do that parents are free to change the notifications as they prefer.

To change the defaults please see this guide: Setting default notification preferences for relatives

Please note that some parents may not appreciate having their settings changed without prior consent.

If you'd like to advise parents on how to update their own notifications to immediate please see these this guide: Setting your own notification preferences

I hope that helps!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. (Privacy Policy)