12 hours for parents to receive ob Tapestry

[Jigsawpreschool]

When uploading an observation on tapestry,  parents are not receiving the observation until almost 12 hours later. Is there anyway of resetting something so that they are receiving them instantly?

[Steve]

Hi Jigsawpreschool,

The observation is available immediately you upload it (assuming you didn't upload it as a draft). I think you mean the parents aren't getting an email notification of the observation until later?

That will be because you (as a manager of the Tapestry account) or they (with their individual preferences) have set their notification preferences to only receive one email per day, with all observations included. The options are as below:

You can change preferences by following this tutorial.