streetfarm Posted September 5, 2016 Share Posted September 5, 2016 Please can you help, I cannot upload media at the moment it just says that it has failed?? Quote Link to comment Share on other sites More sharing options...
FSFRebecca Posted September 5, 2016 Share Posted September 5, 2016 Hi Streetfarm, Usually this is an issue with your internet rather than with the Tapestry system itself. If you could run this speed test please and send the results in on a support ticket we can have a look for you. https://tapestry.info/test.html Could you please send the support ticket to customer.service@eyfs.info Quote Link to comment Share on other sites More sharing options...
Orchardseaton Posted September 5, 2016 Share Posted September 5, 2016 We are having the same issue with several of our devices and we have run this test which comes out as all ok. How can we fix this issue? Quote Link to comment Share on other sites More sharing options...
FSFRebecca Posted September 5, 2016 Share Posted September 5, 2016 Can I ask if you are using the original version of Tapestry or the updated version? Thank you Quote Link to comment Share on other sites More sharing options...
Orchardseaton Posted September 5, 2016 Share Posted September 5, 2016 the original Quote Link to comment Share on other sites More sharing options...
FSFRebecca Posted September 5, 2016 Share Posted September 5, 2016 Hi I have spoken to our developers and they were aware of an issue earlier today with android app users. They have updated the app to version 3.2.10. It has been released and should be ready for you to use in an hour or so. If you go to your app and update it to this newer version it should be fine. Let me know how you get on Quote Link to comment Share on other sites More sharing options...
Mouseketeer Posted September 5, 2016 Share Posted September 5, 2016 (edited) I'm trying edit obs added earlier today but they aren't updating, I've updated to latest android version, this is on new version, is it a general problem, my internet is good as I'm in here ok. Thanks Update- trying to delete photos from an ob, eventually saves changes but photos still there, both iPad and tab2, if still a prob tomorrow will put in ticket. Edited September 5, 2016 by Mouseketeer Quote Link to comment Share on other sites More sharing options...
Orchardseaton Posted September 6, 2016 Share Posted September 6, 2016 Hi Rebecca, I have updated our android devices as suggested and we are still unable to add media. The error message reads failed to add media. Any suggestions on a solution would be great as this is causing great delay and difficulties in our day to day work. Kind regards Quote Link to comment Share on other sites More sharing options...
FSFRebecca Posted September 6, 2016 Share Posted September 6, 2016 I have passed this onto one of our developers and they will be in touch with you! Quote Link to comment Share on other sites More sharing options...
Tom Posted September 6, 2016 Share Posted September 6, 2016 Hi Orchardseaton I'm the developer Rebecca was referring to. Sorry the app isn't working right. I've sent you an email to start the process of figuring out what has gone wrong. Best wishes Tom Quote Link to comment Share on other sites More sharing options...
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