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About Tom

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    A Tapestry Developer

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    Lewes, England

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  1. We have written this post to provide an explanation of an issue some of you may have recently experienced. Due to a combination of circumstances for about 400 Tapestry accounts, some or all photos and videos added to observations made between May 16th and May 21st were deleted in error. We really apologise if you have been affected by this issue and we can assure you we are working hard on restoring this media. The cause of this was a mistake at our end, no data has been incorrectly shared. We believe that almost all the data is on our backup systems. We are working to recover the data from our backup systems in waves. Some of you may find your missing media has already been restored to your account, but it may take up to a week to return it all. Observations that have been changed since the media was added will not have the photos or videos re-uploaded. This is to avoid duplicating images that have been re-added to observation. It will also prevent the incorrect sharing of images if the observation was approved without the image being present. Once we have finished the restoration we will let you know. If you would then like us to try and restore media to observations that you have edited, please contact us by emailing customer.service@eyfs.info. Updates Wednesday 23 May 16:33. The restore from backups is progressing. About 600 observations still need their media restored. These should be complete by the end of the week. Thursday 24 May 14:30. About 150 observations still need their media restored. These should be complete by the end of tomorrow. We will have lists of observations where the media was not replaced because the observation was subsequently updated. We will restore those bits of media if you ask us to. Tuesday 29 May 16:43. Settings that have had all their media restored will have a banner telling them so. We are preparing the lists of observations that couldn't have their media restored because they had been edited. Wednesday 30 May 16:25. If you log in to the web version of Tapestry you should now see a banner that will tell you if we have not restored some media because the observation was edited or put in journal after the media may have gone missing. We can provide a list of those observations and/or restore the media if you email customer.service@eyfs.info. A technical explanation of what went wrong We have a deletion process that runs in the background, deleting media that it doesn't think is associated with an observation. This can happen when people start to upload an observation but then, for whatever reason, stop the upload before it completes. On Wednesday 16th of May we started to make a background change to our systems in preparation for some new features. Unfortunately, making this change started to use an unusually large amount of memory on our database servers, so we had to stop. This left our system in an inconsistent state, which we did not appreciate would cause a problem. The issue was that in some cases observations were being added without the new change, which the deletion process was now expecting to be present. This meant that, in those cases, the deletion process did not correctly link media with the observation it should be attached to, which meant it treated the media as unassociated with an observation and therefore deleted it. We have records of when the deletions occurred and we have a complete set of backups, so we believe that we should be able to restore almost all the media incorrectly deleted. Unfortunately, restoring from those backups can be a slow process, so it may take us some time to complete. Please do get in touch with us after a week though if any of you notice any photos and/or videos are still missing with the titles of the affected observations and when they were added and we can investigate for you. You can do this by emailing customer.service@eyfs.info.
  2. Tom, I am forever grateful to you for retrieving all the data from my deactivated account! I'm really enjoying going through old observations.

  3. Old sites can easily be wiped clean, so you should make sure they do that. As long as they do that, it isn't a risk. If it comes with an domain name[1] then you can google for the name and see if anything 'dodgy' is linked to it. If you are getting your own domain name, then that isn't a problem. If it comes with an email address that has been used before, you risk getting more spam than usual, but that will just be annoying. Nowadays, all email addresses get sent dodgy spam, and the only question is whether your email software's junk mail filtering is good enough to remove the offensive stuff before you see it. If it were me, my questions would be: Is the person competent enough to avoid doing something that will leave the site open to spam or hacking? Are they trustworthy enough to avoid doing something dodgy with the site? Are they motivated enough to maintain it? What will you do when they stop being motivated? It is old, un-maintaned sites that tend to get hacked and used for dodgy purposes. If the person stops being interested, but you don't have the power to take over or shut down the site, then that is when you are most likely to end up with something dodgy associated with your setting. Hope that helps Tom [1] A domain name is something like 'tapestryjournal.com' or 'eyfs.info'.
  4. Hello You can't take a photo or video from within the Tapestry app when in a "Child Profile". Is that what you are experiencing? We've been in touch with Amazon about this in the past and they say they won't fix this, because they don't think apps that run in Child Profiles should be allowed to take photos. So, if you want to take photos etc from the Tapestry app, then it needs to be run under an adult profile. However, you can enable parental controls on that adult profile to disable whatever functions you think are not appropriate. Separately, the Tapestry app has its own login / PIN code / user switching system. So you don't need separate adult profiles for each member of staff for the Tapestry app. Obviously, you may wish to have separate adult profiles for each member of staff for other reasons. In that case, though, Amazon do want you to register individually. Best wishes Tom
  5. blurring faces

    Hello We've been looking at it a lot: We can't work out a way to automate blurring that we feel would be reliable enough to be ok from a safeguarding perspective. That means that staff would need to edit each picture manually using a picture editor to erase whatever needs hiding. That erasing can already be done in almost any picture editor. We are also looking at extending the simple picture editor in the Tapestry web version (the one that allows you to rotate and crop images) to also allow you to manually erase bits of the picture. All the best Tom
  6. The GDPR compliant Tapestry terms and conditions are available from https://tapestry.info/draft-contract and, if you have a Tapestry account, through the Control Panel that is visible to users who have 'manager' status.
  7. We've been testing on generation 5. I haven't heard of any trouble with generation 6. In theory generation 7 is running the same operating system so we don't forsee a problem. But can't guarantee that. We've had some problems with using the children's profiles on the Amazon tablets, but in the adult profile everything has been fine. We had a major problem where Amazon had a fault where the Tapestry app couldn't be downloaded from their store for a while, and found them to be very slow to respond. But that was some time ago now. We'll test towards the end of next week I should think. Best wishes Tom
  8. We don't know of any reason why not, but we've haven't tested it yet. Just ordering one so we can check for sure. Best wishes Tom
  9. As soon as possible! But also, whenever you can: I know nursery life is busy. I'm working on the feedback I already have and should have a new version out in a week or so. Ideally I would like to release the app to everybody early in August. Best wishes Tom
  10. Hi Carol, I've sent you an email to try and figure out what is causing this bug. Best wishes, Tom
  11. Hi Cherly_Herrick You can try it on just one iPad. Unfortunately you can't have both the old and the new app on the same iPad at the same time. However, you can delete the new app at any time, and reinstall the old app from the app store, and then, later, if you like re-install the new app. Best wishes Tom
  12. Does nothing happen when you type in a password on the login page on the Tapestry App when using a Hudl 1? There is an intermittent fault on the Hudl 1 Android devices that means you sometimes cannot enter your password in the password field. The keyboard is open, and you can type, but nothing appears in the password field (you would normally see the letter you typed briefly, before it is replaced with a *). What should you do? If it happens, a workaround is to: Quit the app (press the app switching key marked with two rectangles at the bottom of the screen; swipe left over the tapestry icon; press the home key marked with a pentagon that looks a bit like a house at the bottom of the screen). Open the app again Click on the email field and enter your email. This is the important bit: do not immediately press on the email field. Instead click somewhere low down the screen (e.g., on the message starting Version ...). This will cause the keyboard to disappear. Wait for the keyboard to finish disappearing. Once the keyboard has disappeared, click on the password field and enter your password. Click login We are sorry that this is a bit of a hassle, and a bit hit and miss. How can you tell if you have a Hudl that suffers from the problem? You can tell if you have a Hudl 1 if, at the bottom of the Tapestry app login screen, there is a message that ends with “Hudl HT7S3-17”. If you are experiencing this bug, but the message says something different, please email us at customer.service@eyfs.info and let us know the full contents of the message and what you are experiencing. Are you working on fixing the problem? We are working on it, but we haven’t yet found the root cause of the problem, so can’t give any estimate of when it will be fixed. We are hampered by the fact that the fault is occurring in the Android operating system (though, no doubt, triggered by something our app does) and the version of the Android operating system that the Hudl 1 runs is no longer supported by Google so we are finding it difficult to get to the bottom of what is going on. So what, exactly, is the fault? It seems that sometimes, the keyboard that you see on the screen gets disconnected from the app (it is software, but it is as if the cable connecting the keyboard was pulled out). We can see the disconnect message in the logs, but not what has caused the disconnect. Our suspicion is that when you move from the email to the password field, Android tries to disconnect the keyboard from the email field, but doesn’t manage to complete it before it tries to connect the keyboard to the password field, and gets in a tangle. We think the workaround works, because it gives the Hudl time to disconnect the keyboard fully from the email field, before attempting to connect it to the password field.
  13. It is unavailable, for everyone. We are sorry about that. We think it started yesterday. We are trying to get in touch with Amazon to work out why and how to fix whatever has caused it to be unavailable. If you open this direct link: http://www.amazon.com/gp/product/B017O36ZZE/ref=mas_pm_app_nameon your tablet, it may work. We are very sorry for the inconvenience this is causing. Tom PS If you have already downloaded the app it should keep working.
  14. Uploading large videos

    Unfortunately 15 minutes of video is unlikely to be under our 100MB limit, however well it is compressed. You can split it into a series of short chunks, though this may be more hassle than it is worth to you.
  15. Blurry photos

    Hello When images are uploaded to Tapestry they are re-sized to 1024 x 768. So, depending on their original format they may become a little blurry. If they are taken from within the Tapestry app they are taken at 1024 x 768, so no resizing happens. Best wishes Tom