Uploading media

[streetfarm]

Please can you help, I cannot upload media at the moment it just says that it has failed??

[FSFRebecca]

Hi Streetfarm,

Usually this is an issue with your internet rather than with the Tapestry system itself. If you could run this speed test please and send the results in on a support ticket we can have a look for you.

 

https://tapestry.info/test.html

 

Could you please send the support ticket to customer.service@eyfs.info

[Orchardseaton]

We are having the same issue with several of our devices and we have run this test which comes out as all ok. How can we fix this issue?

[FSFRebecca]

Can I ask if you are using the original version of Tapestry or the updated version?

 

Thank you

[Orchardseaton]

the original

[FSFRebecca]

Hi

I have spoken to our developers and they were aware of an issue earlier today with android app users. They have updated the app to version 3.2.10. It has been released and should be ready for you to use in an hour or so. If you go to your app and update it to this newer version it should be fine.

Let me know how you get on

[Mouseketeer]

I'm trying edit obs added earlier today but they aren't updating, I've updated to latest android version, this is on new version, is it a general problem, my internet is good as I'm in here ok. Thanks

 

Update- trying to delete photos from an ob, eventually saves changes but photos still there, both iPad and tab2, if still a prob tomorrow will put in ticket.

Edited September 5, 2016 by Mouseketeer

[Orchardseaton]

Hi Rebecca,

 

I have updated our android devices as suggested and we are still unable to add media. The error message reads failed to add media.

Any suggestions on a solution would be great as this is causing great delay and difficulties in our day to day work.

 

Kind regards

[FSFRebecca]

I have passed this onto one of our developers and they will be in touch with you!

[Tom]

Hi Orchardseaton

 

I'm the developer Rebecca was referring to. Sorry the app isn't working right. I've sent you an email to start the process of figuring out what has gone wrong.

 

Best wishes

Tom