Staff and parent conflict

[SazzJ]

Has anyone had to deal with tension between a staff member and a parent?

 

Not sure where to start as a senior staff member but it's impacting on the setting

[Fredbear]

Hi are you able to say whether it is regarding the parents child, or more of a personal nature outside of the workplace.

This could have some bearing on how you could or would resolve any issues.

[SazzJ]

It seems to be a personal dislike rather than something that has caused it.

 

Think it's a clash of personalities but both speak there mind which doesn't help.

 

Today was because the parent was upset at the way something had been worded in the newsletter. Personally I would have apologised for it coming across that way and I explained it in more detail. Staff nemeber (co manager) didn't want to back down. Parent left upset and later voiced her concerns to other parents. This as then fed back to us and staff member lost it once parent left.

 

No idea where to Start as hate confrontations but it needs addressed but staff member is very opinionated and have a feeling it's going to result in one of us walking.

[Beau]

As a member of staff they need to put any personal feelings aside and act in a professional manner. Being opinionated is fine in your private life but not when you're at work.

[Guest]

I agree with Beau that professionalism is a requirement, but it is tricky to get someone to recognise when they've crossed a line.

Any way you can put a buffer between them - maybe the child's keyworker as first port of call for the parent, rather than senior member of staff?

[louby loo]

I guess the situation is not helped by the fact she is 'co-manager' with yourself?

Have you been able the discuss the situation with her - once emotions have had time to cool down?

[SazzJ]

She isn't willing to take anything I say on board I am making the heartbreaking decision to walk away sadly I think

[MarshaD]

From your other post, it seems that it may not be that simple but could you try appealing to her business sense, the parents are the ones who pay for your services after all. If you came at it from a customer is right angle would this allow her to back down without losing face?

 

Good luck. Sending positive vibes your way.