Troubleshooting & Tips

Subforums

1. Accessing and managing your account or other members of staff's accounts

   • Retrying a User's Activation
   • Dealing with the Unsubscribe and Resubscribe Process
   • How to fix duplicate staff accounts
   • How to reactivate an inactive or deleted staff member
   • How to switch staff accounts
   • How to unlock a locked account
   • Managing more than one Tapestry account
   • Different User Status - what do they mean?
   • What to do if a member of staff can't login
   • What to do when you are a manager/headteacher leaving your setting
   • Why you might be getting logged out repeatedly
   • Troubleshooting for staff member logging in issues

   If you need some help managing your Tapestry account, or you are having any difficulties accessing your Tapestry account, you can check out these resources.

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2. How to upload large videos   (815 visits to this link)

   Tapestry has a video file size limit of 100mb, so you will not be able to upload videos larger than this. If this happens you can use this tutorial to try and lower the file size so you are able to upload it to Tapestry. 

3. How to set a secure password   (730 visits to this link)

   This article explains the importance of setting up a secure password for your account and offers a few options of how these can be done. 

4. How to use the page filters on Tapestry   (802 visits to this link)

   On many of the pages within Tapestry there 'page filters' available to help you choose what information you see on the page. This tutorial explains where you can find these and how you can use them. 

5. Managing children on your account

   • How to reactivate an inactive or deleted child
   • How to merge children's profiles
   • Child transfer notifications explained

   These resources will help you with any resources you may encounter with child accounts on your Tapestry.

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6. Notifications and emails

   • What to check if you are not receiving email notifications
   • How to access and use the Tapestry email log

   These resources will assist you if you have any queries or issues with receiving notifications on Tapestry. 

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7. Troubleshooting and tips on the Tapestry app

   • Accessing multiple Tapestry account using the app
   • How to change your password or PIN on the app
   • How to extend your login time on Apple devices
   • How to extend your login time on Android devices
   • How to restart the app
   • What to do if the videos you are taking through Tapestry aren't recording sound

   These resources will help you if you are experiencing any issues on the Tapestry app. 

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   posts

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   • Uploading a video to Tapestry
   • By RichardTapestrySupport, June 17, 2020
8. Viewing changes that have been made to your account ('History')   (691 visits to this link)

   The events section on Tapestry shows you all of the things that have been done on your account, so if you ever unsure of why something has happened, you can use your events page to see this. This tutorial shows you where to find this section and how you can use it. 

9. Troubleshooting with relative's accounts   (723 visits to this link)

   These resources will help you if you are experiencing any issues with relative's accounts.