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Uploading a video to Tapestry


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I hope someone can help me please.

I took a video of me reading a story to put on Tapestry for the children in our Reception class this week (we are not back in school yet).

The video is 7 mins long so thought it would be ok to upload as it says up to 10 minutes.

I now have a green screen on my ipad whenever I login to the Tapestry app, 'Preparing your selection for upload'.

I seem to be unable to now do anything with Tapestry on my ipad as I cannot cancel the upload.

Does anyone know how I can cancel this?

Thank you



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Hi Lucy,

Thanks for your post!

I can see that we have answered an email from you regarding this issue, so I hope everything is working now.

If you experience any issues or have any questions about Tapestry, don't hesitate to contact us on customer.service@eyfs.info and we will get back to you as soon as possible.

Best wishes,


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