VannaTapestrySupport

You can now log accidents at home, medication and incidents on Tapestry, and request digital sign-off from parents and carers from their own devices (requires a manager to choose a preference). This new feature is available on the updated app (v1.0.5) and also on the browser. You’ll be able to: Record accidents that have happened at home Add, administer and archive medication Record incidents for child or between children To learn more, you can visit our dedicated support page here. The app update also contains: Bug fixes General improvements If your app is not set to update automatically, please download the latest version from your device’s app store. Please note: On Amazon devices, the update may take up to 24 hours to appear.

Tapestry Pay is now available for all settings and schools using Tapestry’s Nursery Management System in the UK. Tapestry Pay allows parents and carers to pay invoices directly within Tapestry using: Credit or debit card Google Pay or Apple Pay Bank transfer Tax-Free Childcare Payments made through Tapestry Pay are automatically reconciled on the setting or school’s side, helping to reduce admin time. To learn more about Tapestry Pay and how to set it up, please visit the dedicated support page: Tapestry Pay Tapestry Pay (and the full Nursery Management System) is included as part of your subscription. However, please note that transaction fees apply to payments made using this feature, full details can be found here.

A new update to the Tapestry Education Platform app (v1.0.4) is now live across all operating systems. The latest Tapestry app update includes: Faster media upload speeds The underlying code infrastructure for the upcoming Tapestry Pay feature This update also includes a number of bug fixes and general improvements. If your app is not set to update automatically, please download the latest version from your device’s app store. Please note: On Amazon devices, the update may take up to 24 hours to appear.

Morning Felicity, I'm afraid it's not a feature that is available just yet. The more interest we have for a feature, the higher up our priority list it goes. I have made a note of your interest so we can keep you updated with any developments. Let us know if there is anything else :)

We’ve introduced some highly requested improvements to our Nursery Management System. New: Multiple age ranges & staff ratios per room You can now set multiple age ranges within a single room. Tapestry will automatically calculate staff requirements based on the different ages of children in that room, helping you manage ratios more accurately and efficiently. Setting up rooms with multiple age ranges. New: Xero and QuickBooks integrations Tapestry now supports exporting invoicing data for use with Xero and QuickBooks. Simply export your invoices as a compatible CSV file and upload it directly into your accounting software for reporting and bookkeeping. Get started: Configure your account for accounting software. Export invoicing information for accounting software. Updated: Invoice format improvements Invoices have been refreshed to remain compliant with updated regulations requiring additional charges to be clearly itemised. A new summary section has been added to present itemised information clearly without creating multiple invoice pages. This section highlights: Regular sessions Extra bookings Custom charges Learn more about the new invoice layout.

Hi, When you create a child's schedule, you'll have the option of selecting whether they attend during school holidays or not, please see below: If you charge for training days, bank holidays etc. once you have added these as a school holiday (Config > School Holidays and Closures), then any child with this box ticked and has a booking that falls onto one of these days, will still be charged. If a child is on holiday and therefore absent, if you do not know of this in advance you can mark them as absent on the register. Alternatively, if you know of these holidays in advance, you can add their absence through the child's 'Extras and Absences' tab. Please see below: This will then note the child's absence, but again if they have a booking that falls within this period, they will still be charged. I hope this clarifies things. Best wishes, Vanna

Hi, When setting up your closures and school holidays, please bear in mind that closures are not charged for, therefore if you do charge for these then you you'll need to set these up as a school holiday, but can name it 'Bank Holiday' for example. If children are still charged within these periods, then when you create their schedules you'll need to be sure to tick the 'Attends during school holidays box'. With regard to children going on holiday, if you still charge them then ticking this box will take bookings that fall into this period into consideration. However, when they are actually absent during this period, you will need to mark the absence on the register where you can add the reason for it, such as holiday within the notes. Absences are always charged for. The child's attendance will then reflect accurately through the attendance reporting screen as well as in the absence export. You can read more about adding and editing your closures and holidays in this guide here. Best wishes, Vanna

Hi Emma, Apologies for the delay in getting back to you about this feature request! The Care Diary feature is available via the IOS app. The Care Diary can be made visible to relatives by enabling it for them to view. This can be done through the Control Panel (or Configuration if you're using the new look) > Features > Care Diary > Care Diary Settings > and tick 'Enabled for relatives'. Then when relatives login, they'll be able to view any entries you have made for their child throughout the day. Please note, if you also tick 'Staff must approve relative access to entries', then you'll need to approve the entry before the relatives will be able to see them through their account. Feel free to pop any further queries to customer.service@eyfs.info. Best wishes, Vanna

Hello, I'm afraid we don't have a time frame on when this feature will be released. However we will be sure to update you on this post as soon as it is! Best wishes, Vanna

Hi Abigail, Thanks for getting in touch! If you have added 'food' as an extra charge, and this is part of a child's regular schedule, then you'll be able to create a new schedule for the period they are on holiday. When creating the schedule for that week/s, just be sure to remove the extra charge of food. If their current schedule doesn't have an end date, this will pick back up after the holiday schedule has ended. You can read more about adding a new schedule by clicking here. Get in touch with us on customer.service@eyfs.info for any further support.

Hello, Thanks for getting in touch! At the moment I'm afraid it's not possible to amend the invoice number. Although I can definitely see how this would be beneficial! So I've made a note of your request for this feature and fed it back to our development team. Something that might help in the meantime is the ability to add internal notes? You can add a note to a generated invoice by opening on the invoice > clicking the cog > 'Add Internal Notes'. These notes are not visible to relatives, but is somewhere that you can add an additional invoice reference. If you have any further questions or feature requests please let us know! Best wishes, Vanna

Hi Ben, I responded to your question via our customer support email, but just in case the answer below can help anyone else, I have copied the reply here as well. If you need for children's schedules to have some weeks that are funded and have other weeks unfunded, what you'll need to do is add new schedules for the child for each period. So you have one schedule which includes funded hours which you end date. You then add a new schedule which starts the day after which has no funded hours. And you can just do that as many times as needed. If you just leave the term time schedule without an end date (assuming the same pattern does pick up again after term break) then when you add in that different week's schedule it will essentially slot itself within the child's regular term schedule, which will just carry on again without you needing to add it again as a new schedule. You'll just need to tick that they attend during the school holidays for those half term schedules so they are invoiced for it. This guide shows you how: https://scribehow.com/viewer/How_to_Add_a_non-funded_period_to_a_Childs_Booking_Schedule__Ia7ii9NRR22C23yOjECp0Q?referrer=workspace But, if you are using annualised billing, then please note that the price each month is worked out from the first week of the schedule within that month. The calculation is as follows: [schedule's weekly cost] x [weeks entered] / [months entered]. That will mean for the months that the half term falls into, unless it falls on the first week of the month, the half term unfunded hours will not be taken into consideration. In this case, you can either add an additional line item to that months invoice for the charge of the unfunded hours, or change the invoice calculation to fixed monthly fee for the month the half term falls in. This would mean you needing to calculate the cost of the invoice for that month, and also ensuring to change the calculation back to annualised monthly fee for the following month. We are looking at an enhancement to Tapestry to allow children to be assigned to more than one schedule, to allow different attendance patterns to be accommodated which you mention your current system does now. So, I've made a note of your interest and fed this back to our development team. If we have an update about this feature we'll be sure to let you know. I hope this helps. Let us know if you have any further questions. Best wishes, Vanna

Hi, It isn't currently possible for relatives to sign documents through Tapestry, but this is something we are looking to introduce. When this becomes available, we will get in touch to let you know! If you have any further queries or questions, feel free to contact us on customer.service@eyfs.info. Best wishes, Vanna Tapestry Support Team

Good morning, Thanks for reaching out! I have passed on your feedback to our development team and we will get back to you if we have any updates on this feature. Pop us any future questions or queries you have to us on customer.service@eyfs.info if you need anything else :) Best wishes, Vanna Tapestry Product Support

In this tutorial we are going to look at enabling fingerprint unlocking on the Android app. Begin by logging into the Tapestry app and going to 'Settings' (1) at the bottom of the screen. To enable fingerprint unlocking for your PIN, tap on 'Allow PIN unlocking with fingerprint' (1). Enter your PIN (2) and if you are happy to to confirm saving it, tap 'Yes' (3). You will then receive confirmation that you can use your fingerprint instead of your PIN. Tap OK to continue. For your password, tap on 'Allow login with with fingerprint' (1). Enter your email address (1) and password (2) and tap 'Save' (3). If you decide you do not want to proceed then tap 'Cancel' (4). You'll then be able to login to the app using your fingerprint. If you wish to disable this feature at any time, proceed back to 'Settings' and you can disable it. And that is enabling the fingerprint unlocking on the Android app. If you need any further support, please contact us on customer.service@eyfs.info. Back to Main Tutorials Page