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Issues with new flags


finleysmaid
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Is anyone else having issues with tapestry? We used to be able to cut and paste on an observation but the app won't now let us do this....also i'm having issues with the flags, if i put on an area flag it won't let me add some of the other flags. So for example i added an ob about PSE and then i tried to add an EAD one and it wouldn't let me add the area title. 

I'm struggling a bit with this new app. Beginning to wonder if i need to update the hardware but even on my phone it's not working perfectly.

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Hi FM, I can  include any number of area flags at the same time to an ob (on iPad app)……sorry replied last night but I think I fell asleep before submitting 💤 

not sure about the 2 yr check as never used it, I always find Tapestry reports export as too many pages  to print out 😉

Edited by Mouseketeer
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well we don't use i pads.. i wonder if thats the problem? I don't print out much nowadays ! it was great to keep it all on one document and then we download at the end of the year. Is it allowing you to cut and paste? if we are doing a focus activity we sometimes, by way of explaining to parents, use the same paragraph at the top and then add observations underneath. It's annoying that the new app won't let us do that.

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Hi finleysmaid, 

I'm sorry to hear you are having issues with the app.

So we can help you with the app issues would you mind contacting us by emailing customer.service@eyfs.info with the version number of the app you are currently using. You can find this this on the app login screen, at the bottom you should see some writing that starts 'Version...'. Could you let us know what all of this says?

In terms of the the 2 year check report template, there currently isn't one for the new EYFS, though you could use the new EYFS report template. We are working on adding a specific report template for 2 year checks with the new EYFS though. Would you like us to keep you updated about this?

Best wishes,

Emily

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On 08/11/2021 at 10:32, EmilyTapestrySupport said:

Hi finleysmaid, 

I'm sorry to hear you are having issues with the app.

So we can help you with the app issues would you mind contacting us by emailing customer.service@eyfs.info with the version number of the app you are currently using. You can find this this on the app login screen, at the bottom you should see some writing that starts 'Version...'. Could you let us know what all of this says?

In terms of the the 2 year check report template, there currently isn't one for the new EYFS, though you could use the new EYFS report template. We are working on adding a specific report template for 2 year checks with the new EYFS though. Would you like us to keep you updated about this?

Best wishes,

Emily

Thanks Emily will do....yes please about the 2 year old check!  I would normally have contacted the customer service but just wanted to check i wasn't being daft and missing something obvious! 

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8 hours ago, EmilyTapestrySupport said:

Great, we will keep you updated about the 2 year check and we will wait to hear from you about the issues you are experiencing with the app. 😃

Well i'm pleased to report it isn't my IT skills! there is a blip on the system ...it's being dealt with !😂

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