finleysmaid Posted November 6, 2021 Posted November 6, 2021 Is anyone else having issues with tapestry? We used to be able to cut and paste on an observation but the app won't now let us do this....also i'm having issues with the flags, if i put on an area flag it won't let me add some of the other flags. So for example i added an ob about PSE and then i tried to add an EAD one and it wouldn't let me add the area title. I'm struggling a bit with this new app. Beginning to wonder if i need to update the hardware but even on my phone it's not working perfectly. Quote
finleysmaid Posted November 7, 2021 Author Posted November 7, 2021 Also have the 2 year old checks (reports) been removed ...or are they somewhere else?? Quote
Mouseketeer Posted November 7, 2021 Posted November 7, 2021 (edited) Hi FM, I can include any number of area flags at the same time to an ob (on iPad app)……sorry replied last night but I think I fell asleep before submitting 💤 not sure about the 2 yr check as never used it, I always find Tapestry reports export as too many pages to print out 😉 Edited November 7, 2021 by Mouseketeer 1 Quote
finleysmaid Posted November 8, 2021 Author Posted November 8, 2021 well we don't use i pads.. i wonder if thats the problem? I don't print out much nowadays ! it was great to keep it all on one document and then we download at the end of the year. Is it allowing you to cut and paste? if we are doing a focus activity we sometimes, by way of explaining to parents, use the same paragraph at the top and then add observations underneath. It's annoying that the new app won't let us do that. Quote
Mouseketeer Posted November 8, 2021 Posted November 8, 2021 We use Amazon fires mainly (though only being able to add one pic at a time is annoying …has anyone found a way around this?) so I’ll check them, what do you you? I also haven’t tried the copy/paste thing, will have a go. 1 Quote
EmilyTapestrySupport Posted November 8, 2021 Posted November 8, 2021 Hi finleysmaid, I'm sorry to hear you are having issues with the app. So we can help you with the app issues would you mind contacting us by emailing customer.service@eyfs.info with the version number of the app you are currently using. You can find this this on the app login screen, at the bottom you should see some writing that starts 'Version...'. Could you let us know what all of this says? In terms of the the 2 year check report template, there currently isn't one for the new EYFS, though you could use the new EYFS report template. We are working on adding a specific report template for 2 year checks with the new EYFS though. Would you like us to keep you updated about this? Best wishes, Emily Quote
finleysmaid Posted November 9, 2021 Author Posted November 9, 2021 On 08/11/2021 at 10:32, EmilyTapestrySupport said: Hi finleysmaid, I'm sorry to hear you are having issues with the app. So we can help you with the app issues would you mind contacting us by emailing customer.service@eyfs.info with the version number of the app you are currently using. You can find this this on the app login screen, at the bottom you should see some writing that starts 'Version...'. Could you let us know what all of this says? In terms of the the 2 year check report template, there currently isn't one for the new EYFS, though you could use the new EYFS report template. We are working on adding a specific report template for 2 year checks with the new EYFS though. Would you like us to keep you updated about this? Best wishes, Emily Thanks Emily will do....yes please about the 2 year old check! I would normally have contacted the customer service but just wanted to check i wasn't being daft and missing something obvious! Quote
EmilyTapestrySupport Posted November 10, 2021 Posted November 10, 2021 Great, we will keep you updated about the 2 year check and we will wait to hear from you about the issues you are experiencing with the app. 😃 Quote
finleysmaid Posted November 10, 2021 Author Posted November 10, 2021 8 hours ago, EmilyTapestrySupport said: Great, we will keep you updated about the 2 year check and we will wait to hear from you about the issues you are experiencing with the app. 😃 Well i'm pleased to report it isn't my IT skills! there is a blip on the system ...it's being dealt with !😂 1 Quote
EmilyTapestrySupport Posted November 11, 2021 Posted November 11, 2021 16 hours ago, finleysmaid said: Well i'm pleased to report it isn't my IT skills! there is a blip on the system ...it's being dealt with !😂 Well I'm glad they managed to find the issue! Hopefully they can sort it soon for you. 😃 1 Quote
AlexandraTapestrySupport Posted November 17, 2021 Posted November 17, 2021 Hi finleysmaid, Just to let you know we've now added a 2 year check report template on Tapestry for the new EYFS 🙂 You'll be able to find this in the Reports Overview section alongside the other templates, under 'EYFS 2021 Two Year Check'. We hope you'll find this useful! Best wishes, Alexandra Quote
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