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Deleted media in error


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Hi Heathersidepreschool,

Thank you for contacting us!

Untagging a second child from an observation wouldn't have deleted any media from the original observation, so I wonder if something else has happened that has resulted in the photos disappearing from the observation. 

As we need some specific information for us to be able to investigate this for you, the best would be to reach us on our customer service email address - customer.service@eyfs.info

If you could please drop us a message we will be able to look into this :)

Best wishes,

Olaya

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