Heathersidepreschool Posted March 28, 2019 Share Posted March 28, 2019 Hi, I have just deleted 6 photos from an observation in error by un tagging a second child, can I retrieve them from anywhere ? Quote Link to comment Share on other sites More sharing options...
OlayaTapestrySupport Posted March 28, 2019 Share Posted March 28, 2019 Hi Heathersidepreschool, Thank you for contacting us! Untagging a second child from an observation wouldn't have deleted any media from the original observation, so I wonder if something else has happened that has resulted in the photos disappearing from the observation. As we need some specific information for us to be able to investigate this for you, the best would be to reach us on our customer service email address - customer.service@eyfs.info If you could please drop us a message we will be able to look into this Best wishes, Olaya Quote Link to comment Share on other sites More sharing options...
Heathersidepreschool Posted March 30, 2019 Author Share Posted March 30, 2019 Thank you. Quote Link to comment Share on other sites More sharing options...
OlayaTapestrySupport Posted April 1, 2019 Share Posted April 1, 2019 You are very welcome!! If you have emailed us over the weekend we will get back to you by the end of today Best wishes, Olaya Quote Link to comment Share on other sites More sharing options...
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