swayne Posted May 17, 2018 Share Posted May 17, 2018 How does a parent reactivate their accidentallydeactivated tapestry account Please? Quote Link to comment Share on other sites More sharing options...
finleysmaid Posted May 17, 2018 Share Posted May 17, 2018 seem to remember you go to control panel....manage relatives....edit the relative ....change the deleted to active . Can't remember if you need to send a new activation link??!! we had one of ours do this a few weeks ago child was playing with the phone and clicked the wrong thing!! Quote Link to comment Share on other sites More sharing options...
finleysmaid Posted May 17, 2018 Share Posted May 17, 2018 Just now, finleysmaid said: seem to remember you go to control panel....manage relatives....edit the relative ....change the deleted to active . Can't remember if you need to send a new activation link??!! we had one of ours do this a few weeks ago child was playing with the phone and clicked the wrong thing!! oh and i sent her a message (on tapestry) to say she was back on and for her to confirm! Quote Link to comment Share on other sites More sharing options...
OlayaTapestrySupport Posted May 18, 2018 Share Posted May 18, 2018 Hi swayne, Welcome to the forum!! Thank you so much finlesymaid for your contribution When a parent accidentally deactivates their account they are unsubscribing from Tapestry. The resubscription process is similar to that of reactivating users, but it does require to whitelist the email address before being able to reactivate them. This tutorial here explains step by step how you can deal with the resubscription process, but if you have any further questions, please do let us know on customer.service@eyfs.info Best wishes, Olaya Quote Link to comment Share on other sites More sharing options...
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