OlayaTapestrySupport Posted October 24, 2017 Posted October 24, 2017 You can upgrade your package size at any point in the year and you will only be charged the difference between the two package sizes. Please note doing this does not change your subscription expiry date. NOTE: If you are wanting to upgrade within 2 months before your account's renewal date, then please contact us directly at customer.service@eyfs.info instead of doing this yourself. If you require fewer children than your current package size and would therefore like to downgrade to a smaller package, you will again need to contact us at customer.service@eyfs.info in order to do this. If you do downgrade, you will not receive a refund for having paid for the larger package for the remaining part of the year, so we would recommend requesting a downgrade when you renew your subscription. So, to upgrade your package, the person who is set up as the Tapestry account holder needs to sign into http://eyfs.info. Managers can find out who that person is by going into Tapestry, choosing "Control Panel" from the menu on the top right, and looking at the foot of the first Overview page. After signing in, find your way to your invoices and purchases page, by clicking your username (1) on the top bar and selecting 'My Invoices and Purchases' (2): Click on 'Manage Purchases' (1) and you'll be shown any current subscriptions you have. Then select 'Manage' (2) on the subscription that you'd like to amend. Click on the 'Upgrade' button. This will display a list of larger package sizes to which you may upgrade. Please note that you cannot downgrade your package size through here. As mentioned at the start of this tutorial: to downgrade the account, or upgrade within 2 months before your renewal, please contact us on customer.service@eyfs.info. But to upgrade, select the new package size you'd like to upgrade to (1), then click 'Save' (2). You'll then be asked to confirm your billing information, select a payment type (online by card, or select "Pay by Post" to pay by cheque or bank transfer), and then to confirm your order. Please go to our how to pay an invoice tutorial if you are unsure on how to proceed from here. If you opt to pay by card online, your upgrade will be immediate. If you choose to pay by post, we'll upgrade your account when we receive your payment. Go back to Main Tutorials Page
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