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Adding more children to your Tapestry package


OlayaTapestrySupport
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You can upgrade your package size at any point in the year and you will only be charged the difference between the two package sizes. Please note though that this does not change your subscription expiry date. 

If you require fewer children than your current package size and would therefore like to downgrade to a smaller package, you will need to contact us at customer.service@eyfs.info in order to do this. If you do downgrade, you will not receive a refund for having paid for the larger package for the remaining part of the year, so we would recommend requesting a downgrade when you renew your subscription.

 

So, to upgrade your package, the person who set up the Tapestry account needs to sign into http://eyfs.info. Managers can find out who that person is by going into Tapestry, choosing "Control Panel" from the menu on the top right, and looking at the foot of the first Overview page.

After signing in, find your way to your invoices and purchases page, by clicking your username (1) on the top bar and selecting 'My Invoices and Purchases' (2):

 

AddMoreChildren1.png

Click on 'Manage Purchases' and you'll be shown any current subscriptions you have:

 

AddMoreChildren2.png

 

From here, click on 'Manage' by the subscription you want to upgrade and you'll find yourself on this page:

 

AddMoreChildren3.png

 

Click the 'Upgrade' button and you'll find yourself here:

 

AddMoreChildren4.png

 

This will display a list of larger package sizes to which you may upgrade. Please note that you cannot downgrade your package size through here. To downgrade, please contact us on customer.service@eyfs.info.

Select the radio button next to the package size you'd like to upgrade to, then click 'Save'.

You'll then be asked to confirm your billing information, select a payment type (online by card, or select "Pay by Post" to pay by cheque or bank transfer), and then to confirm your order. Please go to our how to pay an invoice tutorial if you are unsure on how to proceed from here.

If you opt to pay by card online, your upgrade will be immediate. If you choose to pay by post, we'll upgrade your account when we receive your payment.

 

Go back to Main Tutorials Page

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