Your invoice explained

[Sneha]

Please note: You can now find and pay your invoices directly through Tapestry! Please see our tutorial here on how to renew your account and pay invoices through Tapestry. 

 

In this tutorial I will explain where to find a printable or downloadable copy of your invoice, how to pay it and important features and information.

 

The information on your invoice

This is what the invoice we provide usually looks like.

 

(1) At the top of all our invoices you can find your invoice number. You can quote this if you need to get in contact with us.

(2) Your invoice status is shown here. If we haven't yet received and identified your payment, this will say "Pending". If we have, it will say "Paid". If the status says "Expired" or "Cancelled", then the invoice can no longer be paid - please contact us at customer.service@eyfs.info if you need any assistance with this.

(3) In this table, you can see the details of the Tapestry package or upgrade you are purchasing, as well as the cost of this with and without VAT. If you are located outside the UK, you won't see the cost including VAT.

(4) This provides you with the details of our terms and conditions.

(5) These are the details you will need if paying by BACS (bank transfer) from a UK bank.

(6) These are our cheque details.

(7) These are our details for paying from a non-UK bank.

(8) This gives you details about us as an organisation, along with our VAT details.

 

Finding your invoice by entering your invoice details or via a direct link

If you know the invoice number and postcode listed on your invoice, you can access the invoice by entering those details.

This can be done by going to https://pay.tapestryjournal.com, scrolling to the bottom of the page, entering the invoice number (1) and postcode (2), then clicking 'Find invoice' (3).

 

 

This will take you to the same page as clicking a direct link to your invoice. The page has buttons at the bottom to:

(1) Get a link that you can send to someone else to allow them to easily access and pay the invoice.

(2) Pay the invoice by credit or debit card online, or see a guide to paying by cheque or bank transfer.

(3) Download a PDF copy of the invoice, to save or print for your records.

 

 

Finding your invoice through Tapestry

Tapestry Managers can view and pay invoices through Tapestry by clicking on their name in the top right-hand corner (1), selecting Control Panel (2) and clicking where it says 'View and pay your invoices' (3). 

 

 

If you have a pending invoice you will be taken directly to that and if not, you will be taken to a screen where you can view all your invoices. To learn more about paying through Tapestry you can read this tutorial.

 

Finding and paying for your invoice through the FSF

You can get hold of your invoice via our website www.eyfs.info. You will need your FSF login details (which are different to your Tapestry details) to log into your forum account and access the invoice. You can either use your username or email address registered to the forum account to log in.

To log in, click 'Existing user? Sign In' (1), enter the username or email address (2) and password (3) of your FSF account, then click 'Sign In' (4).

Note: Usually there will only be one FSF account shared between all the users at your setting, so it may be worth asking the person who set up the account if they know the correct information. You can also change your password if required by clicking on the 'Forgot your password?' link (5) under the 'Sign In' button.

 

 

Once signed in, click on your username (1) and then 'My Invoices and Purchases' (2) and you will be taken to a page showing all of your invoices.

 

 

Paying for your invoice by card/cheque/BACS

On this page you will see a list of pending, paid or cancelled invoices according to your account's subscriptions. 

(1) Your most recent invoice will appear at the top of the list. You can check your invoice number and package size here.

(2) You can click 'Pay Now' to be taken to the payment page.

(3) You can also cancel the invoice if it isn't correct and/or you wish to amend your order and start again.

 

 

After clicking 'Pay Now', you will be taken to the following checkout screen. Here you can review your order (1) and choose how you want to pay (2).

 

 

Pay by Card

(1) To pay by card, just click on the 'Credit/Debit Card' option.

(2) You can then enter your payment details and click 'Pay Now'.

 

 

Paying by cheque/BACS

(1) To pay by BACs or cheque, you will need to select the 'Pay by Post' option.

(2) You will then need to click 'Place Order and Pay'.

 

 

This will bring up your full invoice where you can find our cheque and bank details (1). To download a copy of your invoice you just need to click on the 'Print Invoice' button (2).

 

 

Printing your invoice

(1) To print or save your invoice click on 'View Details' from your invoices page.

 

 

(2) You can click 'Print Invoice' which will open your invoice in a new tab from which you can either print or save it (by changing your options from your browser to 'save' rather than 'print').

(3) You can also add a PO number to your invoice by clicking 'Add PO number', entering the number and clicking 'Save'.

 

 

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