Debbie_Tippett Posted November 1, 2016 Share Posted November 1, 2016 Hi All, A number of my parents are not receiving their emails for log on. Could you provide any light on why this is happening? Many thanks :-) Quote Link to comment Share on other sites More sharing options...
finleysmaid Posted November 1, 2016 Share Posted November 1, 2016 Get them to check their junk boxes!! (especially Hotmail accounts) if they add the settings details to their contacts this may help too! 1 Quote Link to comment Share on other sites More sharing options...
Debbie_Tippett Posted November 2, 2016 Author Share Posted November 2, 2016 Thank you. I have done that. Unfortunately I ended up having to create false email addresses for all parents with Hotmail/webmail based email addresses. Got there in the end :rolleyes: Quote Link to comment Share on other sites More sharing options...
Lauren Posted November 8, 2016 Share Posted November 8, 2016 You're very welcome to use fake email addresses for relatives, but please make sure they aren't using common domain names like hotmail/gmail - otherwise you run the risk of someone actually having access to that inbox and they may then receive Tapestry notifications and potentially reset the password to access the account themselves. If parents do have a real email address it's better for them to be set up with that, but you may need to manually set a password for them if the activation link/password reset emails don't come through. By adding noreply@tapestryjournal.com to their approved senders list though, they should stop our messages from being filtered out of their main inbox. Quote Link to comment Share on other sites More sharing options...
Debbie_Tippett Posted November 10, 2016 Author Share Posted November 10, 2016 Thanks Lauren, I have set up the emails as you said and all seems to be working now. (fingers crossed) Debbie Quote Link to comment Share on other sites More sharing options...
Lauren Posted November 10, 2016 Share Posted November 10, 2016 Oh great! If you do continue to have problems, do send us a support ticket (email customer.service@eyfs.info). Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.