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Tapestry not working?


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Hello JJA / Heather1234


Do you use TalkTalk's SuperSafeBoost service? In which case https://help2.talktalk.co.uk/supersafe-boost-troubleshootinghas instructions for how to allow https://tapestryjournal.com


Or, do you use their HomeSafe service? In which case https://help2.talktalk.co.uk/homesafe-how-do-i-block-or-allow-specific-websiteshas instructions on how to allow the site.


I've also just sent TalkTalk an email to enquire what is happening.


Best wishes



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Glad we're not the only ones in this boat! However we managed to find account details. We have Worksafe as we have a business account and I have added the website address to our list of allowed sites but still cannot access. Please let us know if you have any luck hearing from Talktalk.

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Thank you. That tells me there is no general connection problem in connecting to the data centre where we host Tapestry, but instead something specific to do with accessing our site.


If you wouldn't mind, could you tell me whether you can see these two sites, or get the same error:

1. https://eyps.net

2. https://invoices.tapestryjournal.com


(you won't be able to do anything with either, just interested in whether you can see them at all).



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Ok. Thank you. https://eyps.netin particular, is identical to https://tapestryjournal.com in almost every way, so that does imply that the site is being blocked for some reason, rather than there being a poor connection or some sort of incompatability.


If I hear from TalkTalk or think of something else, I will post here.


If you hear from them, or the problem goes away, would you mind posting?

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