Guest Posted October 24, 2016 Posted October 24, 2016 Is anyone else having problems accessing Tapestry? The page won't load and times out Quote
Tom Posted October 24, 2016 Posted October 24, 2016 Hello Everything is working fine at the moment as far as we can tell. Is it just Tapestry that you are finding slow? Best wishes Tom Quote
Guest Posted October 24, 2016 Posted October 24, 2016 (edited) I am trying to access Tapestry via the web browser. It's the updated version, the old website seems to load? Edited October 24, 2016 by Heather1234 Quote
Tom Posted October 24, 2016 Posted October 24, 2016 Hello Might be worth a quick try of our connection test: https://tapestry.info/test.htmlto see what it reports. We have 3200 people online on the updated version at the moment and we are seeing a happy stream of observations come in, so I don't think there is a general problem. Best wishes Tom Quote
Guest Posted October 24, 2016 Posted October 24, 2016 Thank you for getting back to me. It looks like an issue our end! Quote
JJA Posted October 24, 2016 Posted October 24, 2016 We can't load the updated version either? Have you managed to solve it? Neither the app or webpage isn't loading. Any help appreciated. Quote
Tom Posted October 24, 2016 Posted October 24, 2016 JJA could you try the connection test at https://tapestry.info/test.htmland tell me what it reports? Quote
Guest Posted October 24, 2016 Posted October 24, 2016 It looks like TalkTalk has blocked tapestryjournal.com! Just trying to find out more from IT support Quote
JJA Posted October 24, 2016 Posted October 24, 2016 JJA could you try the connection test at https://tapestry.info/test.htmland tell me what it reports? I have tried and it just says that the url for tapestryjournal.com has failed. All the rest are working fine. We are with Talktalk though so if Heather1234 finds a solution for this then it would be much appreciated! Quote
Tom Posted October 24, 2016 Posted October 24, 2016 Hello JJA / Heather1234 Do you use TalkTalk's SuperSafeBoost service? In which case https://help2.talktalk.co.uk/supersafe-boost-troubleshootinghas instructions for how to allow https://tapestryjournal.com Or, do you use their HomeSafe service? In which case https://help2.talktalk.co.uk/homesafe-how-do-i-block-or-allow-specific-websiteshas instructions on how to allow the site. I've also just sent TalkTalk an email to enquire what is happening. Best wishes Tom Quote
Guest Posted October 24, 2016 Posted October 24, 2016 Thank you for that. Unfortunately the person who has our account details is on holiday this week! Typical lol If you hear anything back from TalkTalk then let us know Quote
JJA Posted October 24, 2016 Posted October 24, 2016 Glad we're not the only ones in this boat! However we managed to find account details. We have Worksafe as we have a business account and I have added the website address to our list of allowed sites but still cannot access. Please let us know if you have any luck hearing from Talktalk. Quote
Tom Posted October 24, 2016 Posted October 24, 2016 Nothing from them yet. Could you open this page: http://ec2-reachability.amazonaws.com And tell me if you see a green tick in every row in the "Ireland" column? Best wishes Tom Quote
JJA Posted October 24, 2016 Posted October 24, 2016 Hiya, Yes there is a tick in every row in the Ireland column Quote
Tom Posted October 24, 2016 Posted October 24, 2016 Thank you. That tells me there is no general connection problem in connecting to the data centre where we host Tapestry, but instead something specific to do with accessing our site. If you wouldn't mind, could you tell me whether you can see these two sites, or get the same error: 1. https://eyps.net 2. https://invoices.tapestryjournal.com (you won't be able to do anything with either, just interested in whether you can see them at all). Tom Quote
Guest Posted October 24, 2016 Posted October 24, 2016 I have a tick in every box too. I can also access both of those websites but still not the normal tapestry website Quote
Tom Posted October 24, 2016 Posted October 24, 2016 Ok. Thank you. https://eyps.netin particular, is identical to https://tapestryjournal.com in almost every way, so that does imply that the site is being blocked for some reason, rather than there being a poor connection or some sort of incompatability. If I hear from TalkTalk or think of something else, I will post here. If you hear from them, or the problem goes away, would you mind posting? Quote
JJA Posted October 24, 2016 Posted October 24, 2016 We can open both sites as well but still cannot access tapestryjournal.com Quote
JJA Posted October 24, 2016 Posted October 24, 2016 Will keep you updated of any changes if they occur. Quote
Tom Posted October 24, 2016 Posted October 24, 2016 Good news! Did you change anything, or did it just happen? Quote
Guest Posted October 24, 2016 Posted October 24, 2016 We do too, we tried turning the Wifi off and on again and its worked? Not sure why it would only block one website though! Quote
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