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recording issues / grumbles


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can anyone clarify - do ALL complaints / minor issues have to be recorded (eg "my child came home with paint all over their jumper and im not happy" types) but only WRITTEN complaints have to be investigated and outcome reported to parents??...


I have a 'official' complaints record with the "has this record been shared with parents?" and "was the outcome notified to parents within 28 days" questions on it but feel recording on this is over the top for everyday grumbles...I wonder have any recently inspected settings shared any informal recording formats with Ofsted (eg a day book / diary) - and if so what feedback was given?


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