rachelllps Posted May 23, 2010 Share Posted May 23, 2010 (edited) I wondered if anyone uses the Pre-school Learning alliance version of the Summary complaints record and if so could I be really cheeky and ask what is in it/what the format is. The reason I am asking is back in 2007 we were asked to set up a Complaints log book by Ofsted to log any complaints and I was asked to specify whether the complaint was verbal or written. In updating our policies and using the PSLA Policies and procedures booklet the Making a complaint policy states that we have log all complaints that reach stage 2 or beyond - when a complaint is put in writing. So my question is really do I have to log a complaint if it is verbal, and if not should I change the instructions in the Complaints log book? Thanks Rachel Edited May 23, 2010 by rachelllps Link to comment Share on other sites More sharing options...
Cait Posted May 23, 2010 Share Posted May 23, 2010 Here's a post that Sunnyday started a while back with her Summary Complaints form - you may find it useful Link to comment Share on other sites More sharing options...
Recommended Posts