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Summary Complaints Record


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I wondered if anyone uses the Pre-school Learning alliance version of the Summary complaints record and if so could I be really cheeky :o and ask what is in it/what the format is.


The reason I am asking is back in 2007 we were asked to set up a Complaints log book by Ofsted to log any complaints and I was asked to specify whether the complaint was verbal or written. In updating our policies and using the PSLA Policies and procedures booklet the Making a complaint policy states that we have log all complaints that reach stage 2 or beyond - when a complaint is put in writing.


So my question is really do I have to log a complaint if it is verbal, and if not should I change the instructions in the Complaints log book?





Edited by rachelllps
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