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Complaints Procedure


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Hi, I have just been deemed a suitable person from Ofsted! :(

 

The very nice lady pointed out that we didn't have a 'complaints summary form' or a complaints log form' - does anyone have a format? (it has to mention the standards) :o

I probably can devise one if not, just being lazy....well I have just had two hours of Ofsted questions and been up until the wee small hours re-hashing our operational plan. xD

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Well done ShireL on getting through your Ofsted interview, so now we know you are deemed suitable. :o

 

I have attached some Ofsted guidance for parents, Ofsted guidance / standards, look at page 13 for complaints form to use with parents and my preschool complaints policy and procedure. Hope they help.

 

I also have a comments slip but not sure if it will attach as it is in publisher format. ( nope, didn't attach, wrong file format)

 

Also check that Ofsted phone number is correct on Complaints policy,( I need to update it) I am sure it changed recently and is now available on the new poster from Ofsted site.

 

Peggy

Complaints_Policy___Procedure.doc

OFSTED_GUIDANCE_UPDATE_INCLUDING_COMPLAINTS_FORM.doc

parent_info_re_complaints.doc

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we use the Ofsed guidance and complaints form attached by Peggy, gives all the info needed and as it is what they suggested they cannot really fault it.... or can they?

 

I printed it off, put it in complaints folder with copies to fill in of form...

 

Well... at least you have confirmation that you are 'suitable' now!!

 

Inge

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Guest Wolfie

Well done Shirel - you can add "suitable" to your long list of attributes now!!! :o

Edited by Wolfie
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Thanks Peggy you are ever so fantastic! xD

That is exactly what I wanted. :(:(:(

 

Just managed to squeeze in a trip to the cinema with the children before sneaking some more work in before tea.

 

(Shrek 3 - brill :wacko: - only I ate a whole pot of Revels as a reward for my suitable person interview) :o

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  • 9 months later...
Guest Wolfie

Has anyone had a go at revamping the Ofsted Provider Complaints record referred to earlier in this thread - it has reference to the individual standards and so isn't going to be current when the EYFS comes in......I'm just hoping to save myself some work.....! :o

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  • 2 weeks later...
Has anyone had a go at revamping the Ofsted Provider Complaints record referred to earlier in this thread - it has reference to the individual standards and so isn't going to be current when the EYFS comes in......I'm just hoping to save myself some work.....! :o

 

 

Well that is odd cos we had ofsted out a couple of weeks ago and she gave me exactly they same one as above, saying that this is what is needed for the new EYFS so now I am really confused!

 

Debs

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