alas Mouseketer, I have become a dictator......you either follow my rules or you don't come! I def have more problems with the grown ups than I ever get with the children!! Would you like me to come on over and sort them out face to face , man to man, dictator to dictator and if necessary break my own "it's never ok to hit anyone" rule?....because frankly it sounds like this person just needs a slap! (not that I advocate violence etc....but honestly).. PS I think I might have had this person with me last year (or maybe their clone?)..Can we have a couple of days, can we have all week, 2 days into term, we might be moving, one mot=nth into term, my circumstances have changed theyre going somewhere they can do longer days, end of the next term, it hasnt worked out can we come back for a day or two whilst we sort something else out?..in the end I lied and said I had no spaces ....NO YOU CAN@T GO AWAY AND MESS SOMEONE ELSE'S PAPERWORK< STAFFING AND NUMBERS AROUND!!! So happy to help if you need a heavy!