nursery Closure Days / Bank Holidays

[SAPLINGSNURSERY]

I am currently transitioning to using Tapestry's Management System. I would like to know how Tapestry treats any closures entered when invoices are generated. Is it deducted or ignored? We charge for all bank holidays and holiday absences, our fees are worked out over 52 weeks of the year. If Tapestry deducts a Bank Holiday or a week where a chid is absent, for example, then presumably we would not enter any bank holidays or child absences? The latter is concerning as we are required to monitor child absences, so entering a legitimate child holiday is as important as a child not attending for some other reason, e.g. temperature / gone to see granny! 

[VannaTapestrySupport]

Hi,

When setting up your closures and school holidays, please bear in mind that closures are not charged for, therefore if you do charge for these then you you'll need to set these up as a school holiday, but can name it 'Bank Holiday' for example. If children are still charged within these periods, then when you create their schedules you'll need to be sure to tick the 'Attends during school holidays box'.

With regard to children going on holiday, if you still charge them then ticking this box will take bookings that fall into this period into consideration. However, when they are actually absent during this period, you will need to mark the absence on the register where you can add the reason for it, such as holiday within the notes. Absences are always charged for. The child's attendance will then reflect accurately through the attendance reporting screen as well as in the absence export. You can read more about adding and editing your closures and holidays in this guide here.

Best wishes,

Vanna

[SAPLINGSNURSERY]

Thank you, I understand the bank holidays and our training days for example, but I am not following what I need to do when parents report a holiday in advance - you refer to 'ticking this box' I am not sure of the box you are referring to or where 'the box' is located.

 

Edited 18 hours ago by SAPLINGSNURSERY

[VannaTapestrySupport]

Hi,

When you create a child's schedule, you'll have the option of selecting whether they attend during school holidays or not, please see below:

If you charge for training days, bank holidays etc. once you have added these as a school holiday (Config > School Holidays and Closures), then any child with this box ticked and has a booking that falls onto one of these days, will still be charged. 

If a child is on holiday and therefore absent, if you do not know of this in advance you can mark them as absent on the register. Alternatively, if you know of these holidays in advance, you can add their absence through the child's 'Extras and Absences' tab. Please see below:

This will then note the child's absence, but again if they have a booking that falls within this period, they will still be charged. 

I hope this clarifies things. 

Best wishes,

Vanna