Teething problems with messaging

[Glitterstar]

Morning everyone,

I hope you and you little ones are settling in to the new year.  We are a school (Yr R) and have just started to use the message feature.  We have a problem with shared communication (quite a few job shares and a large team).

So when a parent uses message I get the notification - great but on my day off!  My job share colleague and the other staff can't pick this up for me or be kept in the loop with what is happening.  I have sent a screen shot of the message but is there any way that we could expand the message to be a 'group message feature?'

We can remind the parents of our working days so that they contact the appropriate staff member, but it still leaves the issue that the rest of the team miss some communication.  If we are on a course or sick the parent is left waiting for the reply, whereas if it were group access to the parent query someone else could pick it up.

Any thoughts on an easier way to mange this?   The parents seem to really like it and is definitely a great tool to have

[Mouseketeer]

Hi Glitterstar, our parents have just found messaging and seem to have run with it but I don’t get email notifications so I’m thinking that can be changed in settings/notifications, I see what you mean about other staff missing the message though as when someone has read it I guess it no longer flags as unread 🤔 

[JackTapestrySupport]

Hi, @Glitterstar

Thanks for getting in touch. 

A "group messaging" function is something we are looking into, so I've passed your feedback along to our development team. We will update you here with any developments. 

Just so you know, Managers on Tapestry are able to view all conversations, even ones between other staff and relatives. While they can't reply within those conversations, they can at least check them. 

Also, if you did want to send a group message to multiple relatives right now, you can use the Memos feature for this: 

 

I hope that helps. Do let me know if you need anything else :)