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Deactivating relatives


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This tutorial will show you how to deactivate relatives individually and in bulk.

There are various reasons you might want to deactivate a relative account, but the most important thing to bear in mind is that they will not be able to access their account or request a reset password email unless you make them active again. If you wish to learn more about user status please click here

As it stands right now, inactive relatives have an advantage over awaiting deletion relatives; whilst awaiting deletion relatives will be permanently deleted from the account after 90 days, inactive relatives can be reactivated whenever you please.

Also, whilst at the moment you can have as many inactive relatives for as long as you wish, it is likely that we will introduce a cap on either the number of relatives you can have inactive in the account at any given time or the amount of time a relative can be left inactive in your account for. 

We'll look at how to deactivate relatives individually first. To skip to the section on deactivating relatives in bulk click here.


Deactivating relatives individually

For this, you will have to navigate to the Control Panel from your profile's drop-down menu (1) > Manage Relatives (2) > search for the corresponding relative (3) > click on the cog by their profile (4) > select 'make inactive' (5).





Deactivating relatives in bulk

You can deactivate as many relatives as you want in one go. 

For that you will have to navigate to 'Manage Relatives' (remember that you can get here by accessing your control panel). Once here, you will be able to select which relatives you'd like to make inactive by ticking the corresponding boxes (1), if you want to select all relatives at once you just need to change the select option to 'all' (2) in that page. Then just select 'make inactive' (3) from the drop-down menu that will pop up at the bottom of the screen, and press 'go' (4). 





If you are going to be selecting them all and have more than 20 relatives to deactivate - which is the default number of relatives per page - you can first change how many profiles are displayed per page from the corresponding option at the bottom of the screen:





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