Jump to content
About Us

How to delete the personal data on your Tapestry account.


Recommended Posts

If you no longer have a lawful reason to store someone's personal data on Tapestry, for example if a child has left your setting or if a parent has withdrawn their consent for you to use their email address for Tapestry, you will need to delete their profile. In some cases you will find that you have a legal obligation to retain certain data e.g. accident records, but in a lot of cases, you may find it easier to export just that from Tapestry and hold onto it along with all other retained data outside of Tapestry.  

To delete a profile you will need to be logged into the browser version of Tapestry as a manager and go to the control panel (1). From there you'll need to find the data subject you need to delete from the tab on the left hand side which is most appropriate for them (2).


You should be able to find them in the list of names within that section, but if they aren't immediately obvious you might want to use the search box (1), the status buttons (2) and/or the page filters (3). 




Once you've found the user, you then need to click on the cog along the line from their name (1) and choose to delete them (2). Please make sure you have exported any data you or the data subject (or their parents, if they are a child) wish to keep before you do this though!



You'll then be taken to a page, informing you that the profile will remain in an 'Awaiting Deletion' state for 90 days, during which point you may restore them. You will then need to confirm the deletion (1). If you decide not to delete, then you can click on cancel instead (2).



If you do need to restore them, you can do so by clicking the 'Awaiting Deletion' button at the top of the screen.


You will then just need to click on the cog along the line from their name (1) and choose to make them active (2). They will then move back onto your list of active profiles. 




Once a profile is in this awaiting deletion section you will not be able to add any observations for them and they will not count towards the number of children in your account if they are children, and if they are staff or relatives, they will not be able to login or receive any notifications. This is essentially as though you have restricted processing of their data. 

If however, you need to delete them immediately, without the 90 day period for in case you change your mind, please email us from an email address you use to sign in as a manager. Our contact address is customer.service@eyfs.info. 




Go back to Main Tutorials Page

Link to comment
Share on other sites


  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. (Privacy Policy)