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How to deal with a request to restrict processing


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If you are processing someone's personal data, they have the right to ask you to restrict processing. This means that although you should still store their data, you should stop doing anything else with it, unless you have a lawful reason to do so, for example if it's to protect the rights of another person. 

If you haven't already done so please do take a look at the ICO guidance on this. 

If you do need to restrict processing, the easiest way to do that when it comes to Tapestry is to make the user/child inactive. You will be able to reactivate them at any point though, and their data will be just as you left it when the profile was made inactive. Whilst they are inactive you will still be able to export PDF copies of their journals, zip files of their media, and any accident forms (if they are a child), and download all of their data as part of a response to a a subject access request.

To make someone inactivate you need to be logged into the browser version of Tapestry as a manager and go to the control panel (1).  From there you'll need to find the data subject you need to delete from the tab on the left hand side which is most appropriate for them (2). 



You should be able to find them in the list of names within that section, but if they aren't immediately obvious you might want to use the search box (1), the status buttons (2) and/or the page filters (3). 




Once you've found the user, you then need to click on the cog along the line from their name (1) and choose to make them inactive (2).


They will then disappear from your list of active users within that section of the control panel. You will be able to find them to export their data and/or reactivate them by clicking the 'Inactive' button at the top of the page. 



Then, in the same way as you made them inactive, just click on the cog next to their name to change their status again back to active or to perform any of the other options in the list. 



If you have any questions please do get in touch with us by emailing customer.service@eyfs.info.




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