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Tapestry Technical Issue 17th May 2018


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Hi everyone,

As some of you may be aware, Tapestry was inaccessible today for just under 50 minutes between 13:32pm and 14:17pm UK time.

We are really sorry for this downtime and any inconvenience that you may have experienced.

This was caused by an error on our end. Although unfortunately this meant you were not able to login, we would like to reassure you that no data was lost or put at risk.

To explain in a bit more detail:

Your connections to Tapestry are encrypted. There are two parts to this encryption: 1) the encoding of the messages and 2) the proof that your message is being sent to Tapestry and not to anybody else.

The encoding of the messages was working constantly, but unfortunately the certificate that proves that our server is part of Tapestry expired.

We had requested a new certificate well before the expiry date, but the signer had asked for some supplementary information from us. Unfortunately the person who the request was sent to was on leave at the time and didn't spot they needed to take action on the message upon their return and so the certificate was not replaced before it was expired.

When we discovered the mistake, at 13:32 today, we started the process of getting a new certificate signed. We obtained a new certificate at 14:15 today and issued it to our new servers a few minutes later.

We would once again like to apologise for this.

This situation has identified a few issues with our process for dealing with certificate renewals and we can assure you that we will put in place systems to prevent it from happening again.

Thank you all for your patience. If you have any follow up questions about what happened, please do get in touch with us by emailing customer.service@eyfs.info.

Best wishes,

The Tapestry Team

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