Jump to content
About Us

Trying to take out a subscription

Recommended Posts

Hi Gill, 

I'm so sorry about that! That sounds really irritating! That error message generally indicates that the system doesn't like something about your billing address - usually the name or postcode, although it doesn't look as though that's the case for you. The other thing that error message often means is that there is a problem with the encryption on the form you're trying to send. I would have thought that you trying it on different platforms would get over that, but I'm wondering if you're paying through your school network? Maybe there is some kind of web filtering that the payment system isn't able to work through. 

Either way, I'm going to send you a direct message about this - I think the easiest thing will just be to take payment over the phone. 

Best wishes,

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. (Privacy Policy)