DizziLizzi Posted September 5, 2017 Share Posted September 5, 2017 After using the free trial I paid the subscription fee for up to 40 children. I have had nothing but trouble and am unable to log onto my account. I have contacted customer services twice and had no reply from them. Is customer service always this poor? I am due to open tomorrow and still unable to get into my account. :angry: Quote Link to comment Share on other sites More sharing options...
Lauren Posted September 5, 2017 Share Posted September 5, 2017 Hi DizziLizzi, I'm sorry to hear you're having trouble with your account! I've taken a look for your emails and can see that both times you've contacted us we replied within an hour. Do you mind checking your spam box? I suspect they might have gone there! The messages I can see don't mention you not being able to login though? If you send me a personal message through the forum with what's going on I'll be able to help you . Quote Link to comment Share on other sites More sharing options...
Helen Posted September 5, 2017 Share Posted September 5, 2017 Hello DizziLizzi, You have actually replied to me on several occasions! We solved the problem for you- you had purchased a brand new account from our store and were using your trial login details for this account! Quote Link to comment Share on other sites More sharing options...
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