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I am having real trouble downloading the classes learning journeys and saving them. I think the system logs me out as it takes so long. Anybody know of a quick way to download the children on mass or know a way I can stop it from logging out?


Thanks in advance



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Hello Heather!


I'm afraid there isn't a way of downloading all journals in bulk as the file would simply be too large. The time it takes to download a journal depends on the file size but it shouldn't take as long as 2 hours (which is the maximum amount of time that you can remain inactive before Tapestry logs you out).


I would suggest downloading each journal one at a time and not downloading another journal until the previous download is complete.


Please let us know if you continue to experience difficult with this by sending a support ticket into customer.service@eyfs.info.

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