Downloading PDF Journey

[HolmerAcademy]

Hi,

 

 

I am having real trouble downloading the classes learning journeys and saving them. I think the system logs me out as it takes so long. Anybody know of a quick way to download the children on mass or know a way I can stop it from logging out?

 

Thanks in advance

 

Heather

[Sneha]

Hello Heather!

 

I'm afraid there isn't a way of downloading all journals in bulk as the file would simply be too large. The time it takes to download a journal depends on the file size but it shouldn't take as long as 2 hours (which is the maximum amount of time that you can remain inactive before Tapestry logs you out).

 

I would suggest downloading each journal one at a time and not downloading another journal until the previous download is complete.

 

Please let us know if you continue to experience difficult with this by sending a support ticket into customer.service@eyfs.info.