Kathywoods Posted November 7, 2016 Posted November 7, 2016 Several of my parents have reported issues logging in lately. They have all been recently set up, and could access their child's learning journal last month, but haven't been able to this month. I've checked that they are still active, and they are. The only way I can reactivity th is to delete the parent account and add it back. Can you help? Quote
Lauren Posted November 8, 2016 Posted November 8, 2016 Hi, That's very strange! The most common reason currently for relatives not being able to access their accounts is that they are still trying to log into eylj.org or an older version of the app, but the account has actually moved to the updated version of Tapestry so they need to login from tapestryjournal.com or update their app (from the app/play store). If neither of those are the problem, please can you send us in a support ticket (email customer.service@eyfs.info) with some of the email addresses of the parent's having issues? We will then be able to investigate further. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.