Jump to content
About Us

This query will make you think!


Recommended Posts



Here you go an easy question for the weekend.....


We have a child whom I set up an account for at the same time as the rest of the cohort, however, he only appears on some iPad's, his name and therefore journal does not appear when we access Tapestry via the website and not on all our linked ipads either???







Link to comment
Share on other sites

No....I am the manager so therefore all the children are my key children so I should be able to see all anyway.

When I go in via the control panel he is there all set up and ready to go and yet when I go in under the children tab or add observation tab he isn't there. I can't delete and start again because there are observations for him that I don't want to lose.

Link to comment
Share on other sites

Hi Tigger,

Can you make sure he is 'active' on the account?

If he is, and you still can't see him then can you send a support ticket in - mark it for my attention and we can have a rummage about. We will need the child's name in the support ticket - obviously not on here!

Link to comment
Share on other sites

It is likely to either be because the children are inactive, which you can see and change in "Manage Children", or that you are filtering the children out on the "Observations" and "Children" tabs, which you can fix by changing the filters at the top of those tabs.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. (Privacy Policy)