Melba Posted September 20, 2016 Posted September 20, 2016 When we paid our subscription last, a new setting was set up for us with a similar name to ours (the correct one includes "and after school club") The admin team corrected this and attached our subscription to our correct setting but the wrong one does not seem to have been deleted and now it is acting as the default setting so my staff and parents cannot get into our Tapestry journal without clicking change location. Could you remove the setting with the name "M.. Playgroup" for us? Thank you in advance for your help Quote
mattkelly Posted September 20, 2016 Posted September 20, 2016 The right one is definitely the only one that's enabled. I wonder if it's because you're accessing Tapestry through a login link to the wrong account. Could you please submit a support ticket marked for my attention and we'll try to get it sorted out for you? Quote
Melba Posted September 20, 2016 Author Posted September 20, 2016 Ok but could you tell me how to do that? Sorry may be being a bit dim Quote
Helen Posted September 21, 2016 Posted September 21, 2016 No worries- an email to tapestry.support@eyfs.info and in the title put FAO MattK :1b Quote
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