finleysmaid Posted August 25, 2016 Posted August 25, 2016 Hi Guys we've just signed up for tapestry ..is it worth me uploading the children to the system or should I wait till the new version and do it all at the same time? Quote
mattkelly Posted August 25, 2016 Posted August 25, 2016 It shouldn't make much difference but it might be better to begin on the new system instead of learning the current one and then having to switch. Quote
finleysmaid Posted August 25, 2016 Author Posted August 25, 2016 thanks Matt ..so do we transfer automatically and when will it be sorted......??Trying to get ahead of the game and get the children's details on there! Quote
mattkelly Posted August 25, 2016 Posted August 25, 2016 We'll be starting to do it automatically within a few days. Until then we're happy to migrate settings on request. Quote
gillpen Posted August 31, 2016 Posted August 31, 2016 I have the children's details on already. We are just starting Tapestry. How do I get them onto the new system? I should have read the threads more carefully before doing it! Quote
Helen Posted August 31, 2016 Posted August 31, 2016 Do you mean you already have the updated Tapestry package, but your children are on the old Tapestry? If so, just send in a support ticket to tapestry.support@eyfs.info and we'll move you over to the new system. :1b Quote
gillpen Posted August 31, 2016 Posted August 31, 2016 I think I am on the old system. I bought the package in July. How do I get onto the new system? Or is that done automatically by your team? Quote
mattkelly Posted August 31, 2016 Posted August 31, 2016 If you login as a manager, you should see a banner at the top of the screen that takes you to a checklist. When you complete the checklist you can choose a date to be migrated to the updated version. Quote
gillpen Posted September 1, 2016 Posted September 1, 2016 Ah, ok. I'll get that done soon. Thank you. Quote
william12 Posted September 10, 2016 Posted September 10, 2016 I am childminder so I am the manager. I just don't understand what I need to do would rather get it all transfered to new Site so I can get on with each of my child's accounts. Parents are pretty keen!! Quote
FSFRebecca Posted September 10, 2016 Posted September 10, 2016 Hi, Are you already on original Tapestry? if you are, you will see a banner on your home screen which you can click to book a time for 'migration'. You can start / carry on using your Tapestry account until it is time to migrate - you don't need to do anything, we sort it all out. We say once your migration starts it can take 30 mins to 2 hours to complete but often it is considerable faster than this. Once you have migrated over you just need to make sure that everyone (including your parents is using the most up to date version of the app - go to the app store/play store and check for updates) and finally you will need to direct parents (and yourself!) to the browser version on www.tapestryjournal.com It's incredibly simple and straightforward! Let me know if you need anything else! Quote
SwanagePrimary Posted September 19, 2016 Posted September 19, 2016 on my checklist it's saying I have an unfinished transfer, but as far as I can see I have completed all. Any ideas please? Liz Quote
mattkelly Posted September 20, 2016 Posted September 20, 2016 Could you please send us a support ticket? We'll figure out what's going on with the transfer. Quote
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