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Voucher Scheme Problems


sadiesmith
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Is anyone having problems with a certain voucher company that was took over in October??. I have just spent 20 minutes on the phone to be told there seems to be a problem with everything. I have 2 parents telling me payments have been deducted from salaries and held by this company and the parent must ring this company as there is a problem!!! How does that look when we ask them for the money. I cannot make the system give me any details of payments made/remittances given for any time period. Not impressed by them at all. No trace on bank statements. GRRRR And then she wished me a happy xmas but did not know when it will be working again

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Yes dreadfull .....we sent a very strong email to them,not fair to us with the payments being so late or the parents who have the money taken from their bank accounts..... not good enough!!!

 

Finished for Christmas now...will continue the battle when I get back

 

Julie

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Yes dreadfull .....we sent a very strong email to them,not fair to us with the payments being so late or the parents who have the money taken from their bank accounts..... not good enough!!!

 

Finished for Christmas now...will continue the battle when I get back

 

Julie

Go on, let us know which scheme this is.........

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This must be ComputerShare - was BusyBees!?

 

I've had some strange conversations with staff there since their computer system changed :o

 

Nona

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...yeh, me too.

 

I wouldn't let the chap put the phone down until I had gone through the whole redemption process online completely.

 

It was so sucessful that I ended up with two emails confirming the transaction, but only one payment in the bank account. I bet it would have been very easy for them to help me if I had been overpaid; they would have sorted that one out quick enough.

 

Merry Christmas everyone, ho ho ho to all.

 

BMG

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I was just going to post on here about this very same problem

Computer Share has not paid us either we cannot manage without fees coming in apppaling way to do business

 

I aslo am having problems with Care4

late payments from them in past but this term just gone - no payment

 

I am seriously considering not using these companies and asking parents to pay

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