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Guidance on filling in a complaint record from ofsted states:

 

 

You must share an account of the findings of your investigation and the action, if any, that you took or you intend to take as a result of your investigations with parents at the setting. You must do this within 28 days from the date the complaint was made. You can do this by sharing this record. If they ask you to do so, or if you think it is appropriate, you should send a separate letter to the parent who made the complaint giving more detail.

 

This is taken from their complaints record which they ahve suggested should be used for all complaints....must admit held me in good stead ensuring I fill one out for EVERY complaint.

 

Attached copy for those who have not seen it...cannot find it on web site at moment, but then can never find what i want easiy on there.

 

Inge

complaint_record.doc

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I also use this form and I change complaints to compliments to make another file - fed up with being so negative - parents do have nice things to say too.

NIkki

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That template is really good, thanks for adding that!

We had a complaint about a child from other parents and it proved to be a very difficult situation. We had many calls with Ofsted for advice and what we did have to make very sure was that we didn't make it possible to work out who the parents were that complained as this would mean that their child could be identified in turn.

 

In the end we had to write to the parent (who was aware that complaints had been made about their child) and state that we would not be giving her details of the complaints, as requested, but she could seek clarification of their existence through ofsted.

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we have a compliment book and ask all parents to make a comment sometime while with us...reminding them all at this time of year before children move on...makes a lovely read, and is there for all parents to see at any time (as is the complaints one but they have to ask to see that!).

 

Inge

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