OlayaTapestrySupport Posted December 28, 2017 Posted December 28, 2017 Tapestry allows users to use the same email address for several profiles as long as these are not within one same Tapestry account, so you can't be a staff member and relative on the same account using the same email address. Having more than one account linked to the same email address can sometimes lead to confusion, especially when: Resetting your password Trying to log in to the original version of the app In this tutorial I will explain the process of logging in and resetting your password if you are set up on multiple Tapestry accounts with the same email address. You can use the links below to skip to a specific section of this tutorial. Logging in - browser version Logging in - app version Resetting your password I'll start by looking at logging in using the browser version of Tapestry. Logging in Browser version In the browser version, when an email address is linked to more than one profile, when you type in their your details (email address and password), the system will recognise that the email address is linked to several profiles, and will give you the option to choose which account you wish to enter. If your accounts have different passwords, you will be given the option to enter either the profile you just input the password for (1), or the other one, for which you will have to type in the corresponding password (2). If the two accounts have the same password, the system will give the user the option to choose which account they would like to enter. As you can see, having the same password and email address for more than one account should not give any trouble when logging in through the browser. App version Please note that there are now two versions of the app for Android and iOS, the original and the new one. These respond differently if your email address is linked to multiple Tapestry accounts. The new version of the app allows you to choose which account you want to login after you enter your email address and password (see below screenshot) and you can use the same password for each account, though remember to set this as something strong for security reasons. This article explains how to set a secure password if you want any help with this. Screenshot If you are still using the original version of the app, then this does not have the tool to recognise which account you are trying to access. If your passwords for the accounts are different then it will just log you straight into the account with the email and password without asking you which account you want to login to. If your passwords for the account are the same it will directly access the very last account that was created under that email address. Therefore, if you are still using the original version of the Tapestry app, you will need to have different passwords for each account. To download the new versions of the app, please see the links below for iOS and Android. How to download the new iOS app How to download the new Android app Resetting your password When you have more than one account registered under the same email address, requesting a password can sometimes be confusing. The most important thing to bear in mind is that, whenever a user who has more than one account registered under the same email address requests a reset password email, the system will issue one reset email for each of the accounts the email is registered for. So, you will have to make sure that you are following up the reset link for the account you need to change your password for. But let's take a look at this process step by step. In order to reset your password you need you click on 'having trouble logging in?' on the Tapestry log in page (www.tapestryjournal.com). Then click on 'Reset Your Password'. You will then have to type in the email address registered for your account (1) and press submit (2). Once the reset has been requested, the green confirmation box (3) will come up. As I mentioned above, if you have more than one account, you will have to wait until you have received as many reset password emails as accounts you own. In the subject of the email you will be able to see the name of the setting that each password reset is for. Once you have found the email that corresponds to the account you need to reset your password for, you will need to click into the email and then simply select the 'reset your password' link and fill up the form that will come up in your screen. In this form, you will be able to check that you are resetting the password for the correct account (1). You will then need to come up with new password (2) that fulfils the minimum requirements displayed, and a new PIN (3), which will allow you to log in much quicker when using the app. For security reasons, we also recommend that you have different PIN numbers for each account. By clicking on submit (4) the request will be processed and your password for the selected account will be changed. If you are still struggling with your accounts, or have any other doubts or queries about this matter, please contact our support team on customer.service@eyfs.info. Go back to Main Tutorials Page
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